Econo Lodge Research Triangle Park

I travel almost weekly for my business. I have stayed in hundreds of hotels over the last 12 years. That being said I have never had such a bad experience with any other hotel!!! I went and setup on Friday for work. I got to the hotel around 6. I had booked ahead. Handicapped room with a service dog. Her registration # is on file and I always hand them her federal registration card with her picture and registration # on it. (which I do not have to do). When I checked in I was told I would be on the second floor and there was no elevator. I have had numerous brain and heart surgeries. I have seizures and other health issues. I told the guy at the desk I physically can not do stairs. He told me that was my room. It would not be changed. I asked there were no other rooms at all? He told me no. I asked if I pay extra you can’t put me down stairs? For $25 he moved me downstairs into a room exactly like I booked but in a handicapped room. The next morning I left the do not disturb sign on my door and went to the show for over 10 hours. When I returned to the hotel my room key no longer worked. I went to the office and took my service dog with me. She did not have on her vest. Just her leash. I waited about 25 minutes while the guy at the desk talked on the phone about room rates. He got to me and reprogrammed my card. I got into my room and the maid service had disregarded my do not disturb sign and came in anyways with room service. About 20 minutes later I was getting into the shower. The front desk was calling. He asked did I have a pet in my room? I told him no. I have a SERVICE DOG. He laughed at me and told me my card on file would be charged for both nights for a pet. I asked For a SERVICE DOG?! He continued to talk over me about charging my card. I got back dressed and went to the front desk (angry at this point). I handed him my dogs identification card AGAIN. He made a copy of it and told me I would have to discuss it with the front desk at checkout. I went back to the front desk the following morning and told the third guy what had happened. $25 to accommodate being handicapped. Charged for a SERVICE DOG. He looked at the computer. Yes I was charged an ADDITIONAL $109. I told him my room was PREPAID. He refused to give me my money back stating my issue was with Priceline and not them. If you book this hotel BEWARE!!!! I have not even mentioned the two roaches that were in the room the second day or how dark the parking lot is. I did not mention the trash everywhere at the stairs. I did not mention the noise level. Worst stay anywhere in 12 years and I paid over $300 for TWO NIGHTS!!!!!

I’ve transitioned from Charlotte to Durham with ease, Harry (front desk representative) has had the absolute best service every stay along with the other staff members. Breakfast is Always a self serve breeze along With fresh coffee! The rooms are a nice size and clean. Parking is free yet first come, first serve. Thank you to the Research Triangle location for everything! Top 5 best hotels in Durham. Sincerely, Rakia.