Elan Hotel

We traveled 3 hours as my wife was having surgery in the area. The hotel was on the list supplied by the doctors office and after reviewing it on their website I decided to book the Jr suite. We arrived early however there were no rooms available yet which is normal and not a big deal. The man at the counter was pleasant and helpful, recommending an outdoor mall to visit. When we returned around five o’clock is when the problems started. We waited for about 5-10 minutes for someone to come to the counter as there was a bathroom break sign on counter. We checked in and proceeded to our room. We got to the room and the room keys didn’t work. I went back down to the counter to find no one in sight just a bathroom break sign again. After about the same wait the women came to the counter where I explained the key issue. No apology or conversation of any sort. She reprogrammed the keys and handed them to me. I went back to the room where the key worked however as I opened the door I noticed shoes and clothes and realized someone was already in the room. I immediately closed the door, went back down to find the bathroom sign again. She finally shows up, I explain the situation and she assigns me another room. No apology again. We go to this room to find it’s a basic king room. I go back downstairs and yes you guessed it the bathroom sign again. ( believe me I can’t make this up). When she showed up I explained I purchased the Jr suite(showing her my confirmation email) because I needed the extra room area for my wife’s recovery. She texted someone and received an immediate phone call back. After hanging up she explained that the hotel had downgraded me to a basic king. Stunned I asked how a hotel can downgrade to a lesser room after I had already purchased the Jr suite online. All she could say was they did not have Jr suite available. We refused the downgrade and had to find alternative accommodations at 6:00 pm. I’m now in contact with my credit card company to make sure there’s no charge as we didn’t receive what we purchased. We weren’t there long enough to give a review on the hotel except the basic king room was very cramped. This hotel has positive reviews so maybe it was just bad luck. Either way never again for us.

This is a jewel of a hotel right by Cedars-Sinai, The Beverly Center. the Grove, Rodeo Drive, Hollywood Hills, etc….complimentary Happy Hour, fridge in room, coffee machine with free K-pods, pretty robes, Egyptian cotton sheets, feather beds, duvets, free purified water 24/7, microwave access, free wifi, cable TV…this adorable little hotel is a gem! And it has great views! The price is exceptional & the staff is too..from the general manager to the front desk to the housekeeping staff. It has a European touch which is so cozy. I just returned from there & I will definitely be back.