Eleven Didsbury Park

I yesterday had the misfortune of attending a wedding party at this hotel, a situation that, unfortunately, turned from a joyful celebration into an unsettling experience due to the behavior of the hotel staff. Firstly, the ambience of the hotel's garden setting deserve recognition. The garden was well manicured and provided a charming backdrop for the wedding, seemingly perfect for such joyful occasions. However, this positive aspect was entirely overshadowed by the abrupt, ill-mannered interaction that transpired with the deputy manager and his assistant. As guests of the wedding, we had parked our cars in a public area near the hotel. We were being respectful to the neighborhood and maintaining quietness, but we were accosted by the deputy manager, who claimed we were causing a disturbance. This encounter was not only unprovoked but his demeanour was incredibly confrontational and abrasive. Further escalating the situation, the deputy manager began to photograph our cars, an invasion of our privacy, and entirely uncalled for. His assistant, not far behind in his lack of professionalism, threatened to call the police, making us feel unfairly targeted and uncomfortable. What was particularly disconcerting was the complete disregard for us as their guests. Hospitality should be at the forefront of any hotel's mission, but at this hotel, it was sorely lacking. The hotel staff not only used impolite language but also threatened legal action against us, demonstrating an egregious lack of respect and tact. Considering we were in a public place and were not causing any disturbance, this confrontation and subsequent threats were both unnecessary and unacceptable. The actions of the hotel's deputy manager and his assistant were not only unwelcoming but also highly damaging to the reputation of the hotel. They disrupted an otherwise pleasant wedding, casting a shadow over the event that will not soon be forgotten. In conclusion, while the aesthetics of the hotel and its gardens are commendable, the overall experience was significantly marred by the unprofessional, disrespectful behavior of the deputy manager and his assistant. If you are considering hosting or attending an event at this hotel, be aware of the potential for unwarranted confrontations with staff members. I would advise potential guests and event organizers to reconsider their choices before selecting this hotel for their functions, given the lack of hospitality and respect exhibited by the management.

This week, I had the opportunity to host my wedding at this hotel, a venue which captivated us primarily for its beautiful garden. The lush greenery, picturesque landscaping, and tranquil ambiance gave a promising first impression. However, the reality was quite a stark contrast, revealing numerous issues that spoiled what could have been a perfect day. A commendable aspect was the event manager, Jess, who welcomed us with warmth and demonstrated a high level of cooperation throughout the process. She was a beacon of light in an otherwise cloudy experience, helping to mitigate the disappointment we faced. Despite our detailed agreement with the hotel management regarding the wedding day's details, the hotel did not uphold their promise to allow us to raise the speaker's volume. This was a significant letdown as it put a damper on the festivities and the overall atmosphere. The situation further escalated due to an unexpected and unnotified work of cutting trees in the neighboring garden, which created a cacophony of noise disrupting our ceremony. Not only was the sound distressing, but the falling leaves found their way into our dinner, compromising the food and upsetting our guests. The hotel's failure to inform us of this happening in advance or intervene with the work manager next door was grossly unprofessional. To add to the frustration, my guests were subjected to rude treatment by the hotel's deputy manager and some other administrators. Even though our guests had parked their cars quietly and legally on the street in front of the hotel, they were impolitely asked to move them. This showed a blatant disregard for basic courtesy and respect for guests attending an event at the hotel. While the garden setting of the hotel initially enticed us, the disregard for our agreement, the lack of notification about potential disturbances, and the disrespectful treatment of our guests have left a bitter taste. It is disheartening to think back on a day that should have been filled with joy and instead remember the numerous obstacles we encountered. In conclusion, while the beauty of the garden is undeniable, and the event manager, Jess, was truly helpful, the overall experience was largely disappointing. A hotel offering event services should ensure every detail is executed seamlessly, providing a hospitable and welcoming environment. This was, unfortunately, not our experience. I hope our experience is taken as constructive feedback for the hotel to improve its service in the future.