Enigma Mykonos Boutique Hotel

My husband and I recently stayed here for part of our honeymoon. We found the newly opened hotel on a booking website and while there wasn’t many reviews, the few that had been written were positive so we took the chance to stay there. Overall, we had a great stay. The room was amazing; spacious, modern, clean. We also had a great view overlooking the water. The room rate also included a decent breakfast. There are not many restaurants within walking distance to the hotel which made the location not the most ideal. You need your own transportation to get around the island or you have to book transfers, which is costly. We found that during our stay, some staff members were great, whereas the actions of others were completely unacceptable. The ladies at breakfast were very hands on to make for a pleasant start to the day. The staff at reception were helpful and inviting. The bar staff were friendly but on one occasion I saw the bar tender mix two different wines to fill a glass. There was also a small issue with the price on the receipt vs the price on the menu but the manager George dealt with this very well. My main concern was on our final night at the hotel. Upon returning to the hotel from dinner, my husband and I informed reception that we would be doing separate checkouts as we were taking separate flights out of Mykonos. My husband got his taxi at 4am and I was still sleeping in the room. Shortly after his departure, I heard a knock and someone saying “hello” at the door. The next thing, the guard had used his key card to enter the room (despite me fully locking it) and he made his way in. I shouted to tell him I was in the room and he quickly left, apologising as he did so. This was an error on his side but completely unacceptable. There was no valid reason for him to enter the room at 4am. While he apparently had no ill intent towards me, I was terrified when he entered my room and I was alone. I hope the hotel works on their communication and training with staff to ensure this doesn’t happen to anyone else.

I sincerely hope that other guests can experience what my friends and I had during our time at Enigma. Where should I begin to describe it? Every aspect of our stay was truly exceptional, and I felt genuinely valued throughout. The entire staff went out of their way to provide assistance in any way they could. It was a remarkable and positive experience, with no negative aspects encountered during our time at the hotel. The rooms were immaculately clean and were prepared according to our requests. Undoubtedly, I plan to return repeatedly, as this experience has left a lasting impression on me. Looking forward to future visits.