Extended Stay America Select Suites Orlando Kissimmee

Lake Mary, Florida is my hometown and somewhere I feel safe to stay. Anytime I return to Florida I stay in the area, but generally across the street at Hilton’s home suites. This is my second time staying at this hotel and with two bad experiences, I won’t be back. While driving down this trip, I called and inquired about adding a night to my stay, as I did not want to wait from midnight to 4 pm the next day to check in, as I was arriving earlier than planned. I was told since I used a third party I needed to contact them, which I did. 2 hours after booking my room, I arrived and for the second time with same hotel, my reservation was cancelled. How? I didn’t even book until midnight for that same day?!? I had just spoken with someone?!? Fast forward to check in. They sent the lady down to activate my stay after explaining I had called in and just added the night two hours prior. The Asian lady at check in could use some training on customer service. She was very rude, not welcoming and I was ready to just leave and now I wish I had. I continued to walk to my room and the smell is terrible in the hallways, elevator and rooms. I got my room where I had booked a suite with two beds and a pull out couch and what do you know, no sheets, blankets or pillows for the pull out for my kids. I made a reservation for 4. Why not sheets? Pillows? And, the blankets are more like wrinkled sheets, but the kids have NONE! Are these people for real? And, they mention full kitchens with all the stuff you need, but alls I have is empty cabinets with stickers inside that mention the kitchen supplies I don’t see? The entire hotel is gross, aged, stinky and not worth at all what I paid. My last hotel appeared like all furniture had been chewed on by a dog and the barking on my floor never stopped. Two bad stays! And, I still have 4 days to go just checked in an hour ago. Management-do better! This place is less than attractive and reminds me of my parents home in the 70s. For $600 for 5 days Yea, I’d be better off at a pay by the hour…probably cleaner and less smelly and supplied with the things mentioned when booking LIKE BEDDING.

This is the worst hotel I have ever stayed at in my entire life. I have made formal complaints and still waiting on a reply from management. The hotel hallways and rooms smell like mold and old candles. There are people living here who let their kids run around with no supervision. I called the corporate office and just like advertise they should have a quick breakfast options but do not. They also charge you for everything. You have old towels that smell like mold, to bad unless you want pay for replacement towels, and toilet paper they only left us 1 and wont give us more unless we pay. The older lady at the front desk was rude as well, we waited for someone for awhile to begin with. I could here an employee taking a personal phone call well we waited and never helped. This is the worst hotel and I recommend everyone avoid it.