Fairfield Inn & Suites by Marriott Omaha West

I recently had the pleasure of staying at the Marriott for the third time, and as always, it was an amazing experience. This hotel has become my home away from home, and their exceptional service and attention to detail never cease to amaze me. From the moment I walked through the doors, I was greeted with a warm welcome. What truly sets this Marriott apart is the personal touch they provide. It's evident that they value their guests as individuals, as they remembered my name and who I am, making me feel right at home. I was particularly impressed when the Manager, whose name I regrettably can't recall, went out of his way to check on me before I left. It's these small gestures that make all the difference and demonstrate the hotel's commitment to guest satisfaction. Lana at the front desk deserves special recognition for her outstanding customer service. She was incredibly helpful, kind, and professional, going above and beyond to ensure that my stay was comfortable and enjoyable. Her dedication to providing excellent service truly stood out. Every visit to this Marriott in New York feels like a treat, and it has become my go-to place to stay when I'm in the city. The consistent level of service and the warm, welcoming atmosphere they create make it a standout choice for anyone looking for an exceptional hotel experience. I can't wait for my next stay at this fantastic Marriott.

Recently stayed here during my visit and was pleasantly surprised how nice all the staff was. From the front desk to the concierge, they were all super friendly and eager to please the guests. One manager in particular was also very friendly and said hi to everyone. They had free wine and apps from 5-6pm while we were there and that was super nice! Free breakfast had pretty good variety too. Only downside are the slow elevators, only 2 for the whole hotel and there was a day we waited almost 10 min. But all in all this hotel was very worth it for the area and made our NYC stay very pleasant!