Flamingo Bajo Waecicu

Great Hotel, nice view. The Room is Neat and Tidy. The Hotel arrange 1 day trip to Padar Island, Komodo Island, Pink Beach, Taka Makassar and snorkling see Manta and Turtle. Unforgettable Journey

As a frequent traveller I would rate this experience as one of the worst ones. First it started that we contacted the hotel in advance twice to ask about a pick up service at the airport, where we never got an answer to the messages sent. There is a construction site directly in front of the hotel which is quite noisy during the day. The breakfast is just disgusting, cold food which doesn’t even look fresh, everything in plastic wrapped due to the flies there around and the taste of the food is not even to mention. Seems the hotel is focusing mostly on Chinese guests unfortunately and hasn’t any service orientation in mind to satisfy also western clients. On Agoda there was marked that the hotel features a gym, bit there is only two rooms with massage beds in there, without staff dedicated to that service. Worst thing at all was this guy this morning at the reception. We had a 3D/2N boat trip booked where our travel agency organized us a transfer to pick us up between 9:30-10AM. At 9:20 the receptionist called first time and told us our driver is here. Then he called again and asked us where we have to go, and I told him we have our transfer organized already. Our driver stopped by at 9:20 to let the receptionist know that he meanwhile picks somebody else up and is coming back in 20‘, so planned at 9:40 (what we learned afterwards only at the port). As we were at 9:30 there, I asked the receptionist where our driver is, as he stressed in the first call already. He told us that he left and where we have to go. As I was texting with our travel agency, I got aware that our driver shortly will arrive to pick us up. The receptionist who was barely able to communicate understandable in english, told us he can organize us a transfer as our driver left, which I clearly many times rejected and told him we are getting picked up by our own driver which is organized by our travel agebt and we don‘t need/like any transfer at all organized by the hotel. Some minutes later a car arrived and the receptionist told us that this is our driver now. This driver stopped at the airport and asked us then for money. We then asked him why he is not bringing us to the port and askes even for money for a prepaid tour, where we realized it‘s not the driver from our travel agency where we were sent with. This receptionist did everything false and messed up what was even possible, as we nearly missed our komodo boat who needed to wait for us. Unprofessional staff who doesn’t bring amy sense of thinking along, decides over the guests and bringing unasked troubles to their life’s. Hiring such low skilled and barely English speaking staff is questionable to me at all what strategy the hotel management has in mind how to do business. Customer experience is on lowest level ever.