Four Points by Sheraton Winnipeg South

1: I used to be a regular at their VLT lounge. I cannot tell you enough of the low-level professionalism of {most} of the staff. I count about 2 staff members that are friendly and accommodating — the rest seem to have a chip on their shoulder and don’t greet nor acknowledge you when you walk up to cash in your winnings. This results in no tip. 2: They have a free coffee feature posted on the outdoor billboard. It depends what staff is working. Some don’t mind making you a coffee, the others seem to apply a “only before noon” mandate. Yet, I might go play slots in the evening, and other regulars (usually the women I’ve noticed) seem to get free coffee into the night. Favouritism at its finest. 3: Read the reply to a one Kim B. from the hotel manager named Tom. Kim seems to have had a terrible experience and wrote about it. She wasn’t name-calling anyone but merely detailed obvious flaws in the customer service she received over the phone. Yet, Tom, the manager had the nuts to claim name-calling, and went so far as to say that Kim B. has anger issues. What corporate brand allows this type of smack talk? Tom thinks it was okay to get his personal opinions involved and crossed lines, boldly attaching his name and rank in his response. If Marriot or Sheraton caught wind of this I assure you there would be a cloud lurking over Four Points Pembina. I have seen this Tom person…. He walks around like he is someone important…. But he is a manager at a 1-star hotel wearing a 1-star necktie. Forgive me if I’m wrong, but those in the hospitality business usually means there are no post-secondary credentials—leaving the food and beverage industry as means to an end. I could be wrong, but I suspect Tom is related to the owner, which explains his audacity in speaking to negative Reviewers the way he does. We all know he’s just your common goof. 4: Lastly, the owner. Having spent thousands of dollars in that VLT lounge and always showed kindness to any staff (despite it likely won’t be reciprocated), I have experienced the owner behave in a way to me where he seems racist. I caught him staring at me once. I was the only one in the section of the room and he was waiting for a staff member. I look back and see him staring as I played my slot, as we lock eyes, he still stared and couldn’t even muster up a hello, or nod his head—just stare. As he remained staring, I turned back to my screen shaking my head saying “wholy xfck”. What a xfcking prick this guy is. Why do I assume he is racist? Because in the amount of times I’ve been there, he always walks up to women and other regulars and chit chats a minute with them, some of them even quite grubby-looking, but they still get a hello from him or a small chat. Whereas for myself, he’ll walk by me and just look at me without any sort of greeting. Do I look for his chats, not at all. Do I care I don’t get a hello, fvck no. It’s the point being made about his picky-choosy way of dealing with his patrons. He clearly is a racist prick and this owner should not be apart of the Marriot family. It seems he is old and decrepit so he won’t be around many more years. So anyone who feels uncomfortable as I did will actually feel welcomed there if they give it another go. To close this, if you are a traveller, find a different hotel, even if it costs you $40 more per night. There is a smaller one south of the Four Points, and there is a large one north up Pembina with a pool and a large dining facility. Oh, and if you’re a VLT player, they have that too… a large VLT area, more discreet, free coffee and soda at ANY time of the day. I actually get hugs and handshakes from staff there—a night and day difference people. DON’T waste your time or money supporting Four Points Pembina. According to most reviews here, you’ll only walk away with regret due to some sort of bad experience. Fvck this owner and his brazen manager, absolute scumbags. And due to my highly negative review, I presume Tom the manager will get his little feelings involved in his tremendously unprofessional response—and I hope he does!

Tamzyn you provide excellent service and always had a smile. The staff at this location was very friendly and customer oriented. I give this location🫡 and 🤝👍 excellent!!