Grand Hotel Savoia Cortina d'Ampezzo, A Radisson Collection Hotel

If a hotel designates itself as a premium-class establishment, accordingly, the apologies from the hotel should be of a premium-class nature. Four months have passed since the glaring incident that occurred with us and two other guests at the Radisson Collection hotel. Despite our persistent efforts, Radisson has failed to provide us with compensation comparable to the damages incurred, offering paltry points that cannot cover even 20% of the value of the services denied to us. Radisson continues to disregard our substantial arguments. Intentionally, we are posting this review under every Radisson Collection hotel as we made our reservations through the Radisson website, where the company explicitly guarantees the room's price and availability upon booking (screenshots were sensibly taken at the time of booking, and a confirmation email was also received). Upon arrival in the city (over an hour before check-in), the hotel staff informed us that a system error had occurred, and such prices were not possible in this hotel. In a relatively blunt manner, my partner and I, along with two other hotel guests, were denied accommodation. Requests to clarify the error on the Radisson website with the hotel manager were met with repeated refusal. The second hotel staff member was more gracious and offered accommodation in a lower-class room, with an additional charge of 200 euros for each room (indicating that there were available rooms in the hotel and they could have been offered with reasonable compensation). Requests to contact Radisson directly from the hotel's side were unpleasantly redirected to Radisson support (Radisson support responded after two days). We had to urgently find another hotel in Tirana, and the day was spoiled for us and several other people (the number of affected individuals may be much higher; during the investigation at the hotel, we noticed two other guests in a similar situation - all were bluntly denied accommodation). Further communication with Radisson support seemed more like an attempt to cover up Radisson Hotels' mistake with excuses and compensation at the level of a school cafeteria rather than a premium-class hotel: The support staff admitted fault and offered compensation of 19,000 Radisson points (For reference, this is approximately 10% of the cost of the Presidential Suite if paid in points and, consequently, less than 6% of the cost of our two rooms for one night) - Such an offer sounds like a true mockery. After another two days of communication with support, the support staff raised the compensation level to 59,000 points (less than 20% of the cost of the services denied to us). Considering that the hotel initially proposed compensation in points in our correspondence, we demanded compensation commensurate with the damage - covering with points two nights in a Radisson Collection-level hotel, which equals just over 200,000 points. The support staff claimed that this was impossible, stating that the maximum compensation level set in the Radisson system is 59,000 points (an excuse typical for hotels of the "New Delhi hostel" level). Subsequently, no reasonable compensation was received from support. Support, later on, suggested dealing with the hotel directly… Fine! The premium hotel network Radisson Collection considers its customers as individuals incapable of counting and as people who can be played back and forth between the hotel and support endlessly. This review is systematically and purposefully being posted under all Radisson Collection hotels on the list and on all available platforms until compensation commensurate with the hotel's level is received. Considering the amount of time and nerves spent on resolving the situation, at this moment, we find the compensation of 200,000 points insufficient for commensurate apologies.

Concierges are very helpful. Rooms are comfortable and clean. The location is close to the center of Cortina so it’s easy to walk around. Breakfast buffet is plentiful and tastes good! I would recommend this hotel.