HA Hotel Apartments Hoi An Ocean Front

Rooms are great, with a lot of windows and even your own kitchen. The lady who helped us to our rooms was kind and explained everything. The hotel is right on the beach and you just have to cross a road that is usually quiet. They were very accommodating of our last minute change and overall just a great experience.

Overall a really great value choice for your stay in Hoi An let down by a few really silly things. Peaceful area. Small relaxing ‘rustic’ beach across the road. The lovely An Bang Beach only a 10-min Grab ride away. 15-20 mins by grab to the spectacular Hoi An town centre. Really lovely housekeeping team and breakfast waiting staff. Lovely fruit bowl option for breakfast. We booked a sea view room with kitchenette through booking dot com. In fact they don’t exist! The sea view rooms are at the front of the property whilst the kitchenette rooms only overlook the rear of the property. Mei(sp?) the manager showed us into a rear/kitchenette room and when we realised she apologised and eventually found us a sea view room on the 5th floor with no kitchenette. We wanted to use the kitchen facilities so this was a little problematic for us. I asked Mei to consider including the breakfasts in our room rate and she promised to check with her manager. She never got back to me and I’m NOT going to ask twice so we just paid the whole bill which was reasonable anyway but the goodwill gesture was definitely missing on her part. I also let her know and showed her a photo of the windowsill in our shower cubicle which was covered in black mould. I politely asked her to ask the maintenance chap to clean and coat the sill as soon as possible; she agreed and asked when this could be done and I said “now is fine!” It was never done during our 4-night stay. We noted a slight mouldy smell in the room and this would have helped - it should have never got into this state in the first place. And finally, the nightmare mood ‘music’ at breakfast was intolerable!!! It was like water torture; drip, drip, drip until you go insane. I turned the volume down myself in the restaurant area a couple of times and switched the bloody TV off altogether this morning! Whoever thinks the guests want to listen to that constant ‘spa relaxation’ music needs their head seen to! Despite the above comments, we had a lovely relaxing stay in a beautiful area of Vietnam. But guys - do sort it out.