Harmony Homestay Vintage of Old Quarter

The people who work in this place are the kindest!

This room was booked by my friend. I saw the picture and thought it was pretty so I agreed, but when I arrived I was quite disappointed. The house was small and had no one on duty. It was tightly closed, creating a musty smell, making it very uncomfortable and making it difficult to breathe. You had to quickly run up to the room and turn on the air conditioner to get things right. The bathroom is a bit small, and the water drains from the sink very slowly, so I have to brush my teeth outside rather than wash my face or brush my teeth from the sink. The unlucky combo hasn't ended yet, my visit was cold, as if there was no hot water. Turning on all the switches, after 30 minutes, I showered and rinsed, but there was still no sign of heat. The next day I texted the owner and she said why didn't she call. There is no staff on duty at 11-12 o'clock at night. What can be done about calling at that time? My room 312 also has a ventilation door at the top. In the morning, the sun shines directly on my face. I don't know how to cover it. As someone who also works in the hotel and service industry, has formal training and has run a homestay business, I find that this form does not create comfort for guests at all, and I don't know where the "hospitality" lies. Where is there no contact between homestay members and guests, such as guests coming to an abandoned house to stay instead of a homestay? No matter what customers need, they cannot be supported promptly. When our group asked for luggage storage, they told us to book another room and put it in that room. I think this type of work is only convenient for the homestay owner. Taking the baby to the market saves a lot of labor. Our group goes out a lot, so we mainly booked rooms to shower, stay overnight, and store luggage, so we don't have high requirements, but the above points are too unstable and cannot meet basic needs well. As for location, I previously booked a few places in the old town and the price was similar but the service quality was better.