Harmony Hotel Baku

Very bad hotel, rooms are dirty, carpets are dirty, towels are worn out, breakfast was OK, and they even tried to cheat on our check out by charging more money ne tampering the invoice manually...never coming back to this hotel

I am writing this complaint message on behalf of all my friends after staying at hotel UNOXXA the last two days. We had the misfortune of staying at this property from Saturday August, 20th to Monday August, 22nd. This is to bring to your kind attention that we are extremely disappointed with the service. We were supposed to stay longer but we have decided to leave earlier because of a number of unsatisfactory service levels that people and eventual future guests should know. This is about the poor condition of customer service with high customer dissatisfaction. The choice of this property came after discussing with the travel agency portraying a completely different picture compared to reality. The agency itself was extremely disappointed. Many amenities are described while they do not exist let alone the fact that some basics are not even available in this so-called ‘4 stars’ hotel that does not even deserve a star. For instance, some of the lights are not working, the TV is not working, in safe not opening, trouble with the Wi-Fi, all the furniture and electrical appliances inside the room were very primitive, problems with the temperature (either too hot or too cold), etc, ... Ever since we checked in, our experience has been the worst ; staff showing a lack of skill and sensitivity in dealing with guests not to mention the front desk clerk not being friendly. In other words, a lack of customer service. I believe the travel agency should definitely take proper action against this hotel and make sure not a single guest gets into this property. In the tourism and hospitality industry, the success or failure of these businesses depends on service. Having said that, high-level decision makers get to know about this hotel and how they do treat the guests giving a very bad image about the country. Quick and immediate actions are to be taken to soothe guests and hosts. During our stay, we have been served terrible food during breakfast. On the first day, and at the entrance of the restaurant, we were asked to choose either an omelette or two small sausages. It took the waiter 15 minutes to serve us a plate of an omelette with two pieces of bread as a breakfast again and please in a ‘4 star’ hotel. A cold coffee was served 15 minutes later. On the second day, it was even worse having to pay for the omelette as an extra while only a bowl of cereal and few pieces of watermelon are offered again in this ‘4 star’ hotel. For all of these, along with much and much more, I would certainly not recommend at all this hotel.