Hawthorn Extended Stay by Wyndham Amarillo

I was really surprised and disappointed at my stay. Never has staff entered my room with a clear do not disturb sign. My room was entered SEVERAL TIMES. I started to notice missing things. I was beginning to feel as if someone was entering my room WITHOUT PERMISSION so i set up traps which only confirmed my suspicion. Staff had been helping themselves to my things. No safes provided. Concerns not addressed and this happened everyday of my stay despite my clear desire for no one to enter. I clean my own room. When i threw a fit regarding missing money from my room I was told that complaints were received about "strange smells" coming from my room and I was kicked out on the spot. Now they are trying to keep a the security deposit even though I gave the room back cleaner than received. The rooms would have been decent if they had been cleaned properly. The bed had old puke down the side, the tub had stranger hair, but most disturbing was the amount of mold in this building. My room had some form of black mold on the bathroom ceiling. The mold extended to common ares like the stairwell and breakfast area. The elevator almost closed on another person and once went up floors with the door completely open. Do not get me started on the terrible treatment of smokers. They provide one area of which there is no cover from weather or wind. I paid 3$ for a bottle of Coke to discover that it tasted strange because it had expired months ago. I asked to trade only to discover the orange juice had expired 4 months before and NOTHING provided in that cooler wasn't expired. They have no other vending so expired or nothing were the options provided. The pool was closed as it was in terrible disarray. I have never in my many many stays at various hotels ever experienced treatment like this! Beware this hotel it is run by a terrible little man who appeared to have issues with women in general. Service was terrible. Food not much better but the customer service was atrocious. I will never stay here again and recommend you try another hotel if you don't want black mold exposure, rude customer service or pick pocketed. I felt violated on so many different levels after this hotel stay and I am hoping this review will prevent you getting your personal space violated before they blatantly steal from you and then throw you out like trash because you made complaints. The general manager is the ring leader of that circus and I guarantee he is getting a cut of what is being STOLEN from his customers room.

We stayed at the Comfort Inn off Highway 27 last night as we plan to go to the Lubbock area. The beds were comfortable and the room was spacious. They also had a nice hot breakfast with eggs, bacon and sausage. Everyone was nice and helpful. We would definitely stay here again when in the area.