Hiding Space - Westgate Apartments

Never in all my life have I had such bad service from accommodation. We had booked given a credit details for booking which was accepted. We were robbed earlier that day and all the place could care about was for us to pay cash on the night due to no eftpos machine. They never let us stay there left us homeless for the night on the street you could say because we would not give the girl cash on the night before we entered the room. It was 9.30pm at night. Since been home I see why you want cash as you did not want to pay the booking company. Would highly recommend not to stay here as no service. No one could believe what you had done to us. We are an elderly couple which you left out on the street. As for your response I will not take it down. Maybe you should talk to your staff about what happen on the Tuesday 12th of September when we were booked in. Under the circumstances that staff member must remember us as she would not allow our booking to up hold because we would not give your company cash on the night. We had a booking at no time were we advised we needed cash on the day. The name was Facey/Fisher look it up again. We are there. Our itinerary number for booking is 72509063708422. I do not normally make to much google reviews but to be refuse our booking when we live on the other side of the world at 9.30pm at night is unforgiveable. Once Again I will not take my response down and you have no right to ask. At no stage was I worried about paying for the room it was your end which stuff up on the payment and then demand cash on the night. We stayed at over 20 hotels when we travel thru Europe and not once did we not pay or had the trouble your hotel caused us. If you want to try and run us down maybe you should get better facts. You are completely wrong on the way you run your business. This is not my error it is yours on why payment did not go thru. Your own staff member could not get the email up for payment as you say was sent thru. It was not there. Ask her. As far as your staff member goes she was fine only was going with what management told her. Once again you should be ashame of yourselves especially making out that we were not going to pay. As far as you say we are not elderly thanks for the complaint as I would think 69 is elderly.

Great apartment centrally located with fully kitted out kitchen. Modern bathroom and comfortable room. The only problem was noise at night - from the Irish pub across the road and bus stop below the apartment. Street noise kept us up till 3am and in summer its too hot to close the apartment windows. I assume it wont be so bad on the other side of the building