Highclere Hotel and Spa

Stayed one night at this fantastic hotel. Service from arrival to departure was excellent. Views fantastic from every angle and wow the sunset dinner was amazing. Tried the spa facilities also and again service and experience was great. Will definitely be returning.

This is the worst hotel I have ever stayed in. The following are all true. Do not book this hotel!!! The main problems are: 1. No hot water! There is no hot water! There is no hot water! When we went there at noon, we found that there was no hot water, and then we told the front desk to fix it. The front desk said they would, but when we came back in the evening, there was still no hot water! Can you understand what it feels like to be covered in sweat and unable to take a shower? I was very tired and just wanted to take a shower and go to bed as soon as possible. 2. The hotel refused to admit that there was no hot water. The receptionist on duty that night had a very bad attitude. she insisted on referring to cold water as hot water, kept lying and rolled her eyes to us. Instead of helping us solve our problems, I asked the girl on duty that day to bring the boss to our room. She said yes, but she didn't bring the boss. She just left work and left without solving the problem. It makes us very angry! The most words I hear from them is say "I can’t do anything" 3. The location of the hotel is very, very far away from the town center. It takes an hour to drive to Fethiye town center and 40 minutes to drive to Oludeniz town. They are both very far away from this hotel. If you live here, no agent will pick you up for paragliding or boat hopping tours. you have to pay an extra 1400tl for pick-up and drop-off, which is equivalent to paying for 2 extra boat hopping tours. Think about it for yourself. 4. Except for a very nice young lady who speaks English at the hotel front desk, no other front desk staff can speak English at all! Communication is very difficult, and they often don't answer the phone at night. Even if they answer the phone, they can't communicate. They only ask us to add whatup. As a result, the people at wahtup don't speak English, so we don't know how to get to the hotel. We wanted to rent a car and wanted to consult. The front desk was completely unable to help. In short, this is the worst hotel I have ever stayed in. The above contents are all true. As a customer, there is no need for me to lie. I hope everyone will never book this hotel.