Hilton Garden Inn Budapest City Centre

Worst experience we've had in a hotel, and we were very likely forced to sleep on used bed sheets. When we first walked into the room there was a horrible smell. The beds weren't made, and it looked like the sheets weren't changed either as they were creased. The pictures show how the beds looked when we entered. We asked for the sheets to be changed, but when we got back later that night, they were the same and still creased. The room wasn't being cleaned. It was only on the 3rd day we noticed the very small print on the bathroom mirror that said the room will only be cleaned upon request. You couldn't have made the text any smaller, and in a less obvious place. There were no slippers either. Again, we had to ask for these. On our 3rd day, the day we requested our room to be cleaned, it was left in a mess. There was a wet towel by the sink, and a towel on the chair. The beds clearly hadn't been given new sheets either. The bath and sink hadn't been cleaned, and there was hair on the counter. Even after complaining, the bathroom was not cleaned. The towel was replaced and bin emptied but that's all. We also complained twice about not having body lotion. Instead of replacing the tube, the cleaner put one next to it (as shown in the picture). Not very professional. It's our penultimate night at the hotel as I write this review and I'm glad our stay is nearly over. While Budapest has been lovely, my birthday has been ruined by this experience. We've complained multiple times and our room has still not been properly cleaned. Even if you turn off the air conditioning, it still makes a constant sound, so the room is never quiet. This hotel is not a 4 star standard as they claim. Edit - final day, after making complaints to the front desk every day: We got stuck in an elevator this morning. At least the engineer only took a few minutes to come and free us. We were told our room would be "thoroughly cleaned". But when we got back to our room at the end of the day, the carpets hadn't been hoovered, the bathroom towels hadn't been replaced or tidied (pictured), the sink and bathtub hadn't been cleaned (pictured), and the towels were on our beds instead of the racks in the bathroom. Our bedsheets had still not been changed even after multiple requests, and the empty lotion cannister was still left by the sink, next to the replacement. How can this be a 4 star hotel when the bed sheets or towels aren't replaced upon request?

This was my third trip to Budapest and for the first two visits I stayed at the New York Palace. This time I opted for a more centrally located hotel and I definitely made the right choice. This property is clean, the service is exceptional and the location is outstanding. I stayed for six days and enjoyed every minute of my stay. My thanks to the staff for making my trip so enjoyable! I’ll most certainly be back!