Hilton Garden Inn Samarkand

Extremely Disappointed with Language Barrier and Food Options at This "Five Star" Hotel I recently had the unfortunate experience of staying at the Hilton Garden Inn a part of a well-known chain of hotels that I've been a regular customer of. To say that my stay was disappointing would be an understatement. I felt compelled to share my experience here, as I believe honest feedback can contribute to improvements in the quality of service. Upon arriving at the hotel, I was immediately struck by the glaring language barrier that seemed to permeate every interaction. It's puzzling how a reputed "five star" hotel, catering to a global clientele, could fail so spectacularly in ensuring that its staff is proficient in English. This language barrier not only hampered basic communication but also made it incredibly frustrating to get even the simplest requests across. The lack of effective communication significantly hindered my overall experience. What was even more disappointing was the attitude of the staff members. The rudeness and lack of willingness to assist were evident in every encounter. It's disheartening to be treated so dismissively, especially when you expect a certain level of hospitality from a hotel of this stature. The staff's behavior contradicted the very essence of hospitality that a hotel should stand for. Moving on to the dining experience, I was shocked to find that the hotel offered absolutely no vegetarian options on its menu. In this day and age, when dietary preferences and restrictions are acknowledged and catered to by even modest eateries, it's incomprehensible that a supposedly prestigious establishment would have such a glaring oversight. The lack of any consideration for vegetarian guests is not only disappointing but also indicates a severe lack of awareness and inclusivity. As someone who has been loyal to this chain of hotels, I expected much more. My stay was a stark departure from the positive experiences I've had at other properties within the same chain. The issues I encountered, ranging from the language barrier to the absence of vegetarian options, collectively painted a picture of a hotel that falls far short of the standards it claims to uphold. I sincerely hope that my feedback reaches the management and prompts them to take swift corrective actions. They has a lot to learn in terms of guest experience, communication, and menu diversity. As a regular customer who has invested time and resources into this chain, I am deeply disappointed and can only hope that my next stay will not be marred by the same issues. In conclusion, I urge the management of the HILTON to reflect on these shortcomings and work towards creating a more welcoming, accommodating, and inclusive environment for all its guests, regardless of their language or dietary preferences. Only then can the hotel truly justify its claim of being a "five star" establishment.

Stayed here for 1 night in July. We had a one bedroom suite for family of four. The hotel is clean, very modern and has a gym, shop, coffee shop and sauna. We had dinner and breakfast in the Italian restaurant in the lobby and both food and service were good. Ps - For any tourists planning to visit Samarkand please be VERY carefull with taxis - we experienced threatening behavior from three different drivers - in the space of 24 hours !