Hoianation Villas Hotel

We had a wonderful week at Hoianation! The staff was so friendly and helpful, the room was spacious, and the WiFi was fast. Loved the free bikes and the swimming pool. The breakfasts were a delicious start to each day 😋

Booked 3 rooms on the ground floor. Check-in was fine and Louis’ team were accommodating to our later-than-expected check-in time at around 8pm. After checkin, confronted with a strong smell in Rm 103 ( the one with windows facing the pool), to find a serious case of mould in the corner of the room beside a bed. Toilet roll holder in the bathroom infested with insect eggs. Contacted Louis, who was prompt to reply and provide assistance. Was immediately offered room 203 upstairs. Moved and found a used toothbrush and toothpaste on the bathroom window ledge, accompanied by a dusty air freshener. Algae was found on toilet roll. Wall and area behind the bed’s headboard was found to be dirty and dusty, with traces of insect eggs, cigarette box and disposable spoon. Next morning, drew curtains open to find MORE mould on ledges of window, conveniently covered by the curtains. Morning light provided perfect view of dust accumulated below beds. We moved out immediately. For clarification and transparency, we paid a total of SGD$450 for three nights via Airbnb and were offered a refund of VND4,400,000 from Louis, an equivalent of two nights’ stays worth. We did still pay for a night’s stay. - Louis’ prompt service is still commendable, despite the disappointing stay at Hoianation. we hope the level of cleanliness and hygiene can be looked at thoroughly and be given serious attention. Mould is not just a cleanliness issue, but more importantly a matter of hygiene and health-related concern. We hope the situation will improve to better serve guests at the airbnb in the near future.