Holiday Cave Hotel

It's a lovely resort hotel right in the city and such a good place but the service is abysmal. We had 2 days in Capadoccia. Both started off terrible only because of the lack of service and interest of the people at reception - who don't speak English properly. The evening we arrived the gentleman at the front desk was lovely. Well spoken and helped carry our bags up the stairs to our cabin. Despite having people around, he looked like he was holding down the fort by himself. The next day we had a 6am pick up for our sunrise balloon ride. We called the reception to say we were expecting a pick up, and they told us to stay in the room and that we would be called and informed when the pick up arrived. 30 minutes later, when no call came we went to the reception only to find there was no one there! Once we got hold of someone, they managed to call our tour operator about the situation. 10 minutes later our shuttle bus arrived and all the guests were abusing us for making them wait 20 minutes!!! The shuttle guys didn't have our number and our hotel guys did not call us as promised. The second day we had a 6:30am pick up to go to the airport. To our horror, not only did no one from reception pick up our calls when we needed help with the bags, but they also were no where around to help our driver get in touch with us. The shuttle left us in the time we took to get down the stairs. We spent the next hour trying to secure a private taxi to the airport to catch our domestic flight and subsequent international flight. To add insult to injury there was no sign of remorse or apology from the reception guy. Another point to note, they offer "free water and tea/coffee" in the room. But the water given per day is a glass size portion (less than 500ml). Not enough to drink water let alone make tea. When asking for more water the reception sent the restaurant staff to attend to us as they didn't want to walk up to our cabin and didn't speak much English. They also made us sign the tab to charge us for water.