Home2 Suites by Hilton Toronto Brampton

Clean, centrally located and accessible to everything. Kitchen is amazing. Full sized refridgerator, plates, knives, forks, microwave, dishwasher and even dishwashing liquid and dishwasher tablets. They even provide full sized hand and body lotion. Bed is clean and so confortable. Highly recommend.

Terrible experience as a Diamond Hilton Honors Member. Was a guest at this location since September 30th - December 09th! As a long term guest. I requested a long term rate several times and it was always denied. The owner never replied to this complaint on Google & many issues. I've seen him at his hotel and he never once said hello or made eye contact. Just walked past me as if I didn't exist. Not Nice! The Business Center still has no working computers. Was told they haven't worked since COVID. Pros: -60% of Front desk staff are polite, helpful & show empathy. (Prathmesh, Harpreet & Remy) - Prathmesh at the front desk has gone above & beyond to make sure all my requests & concerns are addressed. He's well mannered & it shows he enjoys helping guests. He should be training the rest of the staff. He should get a raise & supervise the Front desk when the GM is off. - General Manager Krishna is polite & shows empathy; however when he's for the 1 day the whole hotel falls apart. - Rachel the manager from the Hilton Garden Inn covers the General Manager when he's off. - Rachel was helpful at times & impolite more than once. She has no business ethics. My $300 deposit is still pending because she refused to refund my security deposit when I checked out of Home2 Suites & moved to the Hilton Garden Inn. - Food & Beverage/ Benjamin is extremely polite & always smiling. Hamriet is also polite & keeps the area clean. -75% off Housekeeping staff are polite, clean your room carefully & don't skip taking out the garbage, cleaning the shower glass, cleaning the sink & microwave etc. Only Vatisha, Lira, Pimbeljit & Sarbjit do the following above. Thank you for your hard work & for not entering my room when the do not disturb sign is on the door unlike the House Keeping Supervisor Florence & her staff Ana.) Cons: - There is NO BUSINESS center it's a lye! The 2 desktops are there for decoration. I've asked several times why can't I use them and have been told they have been disabled since COVID. - there's no wifi access on the TV to use your firestic or Google Chrome cast to stream Netflix, Crave, Amazon Prime video. - they've blocked the signal on the tv. You can't even connect your DVD. - 40% of Front desk staff are impolite, Impatient & seems like they do not like their job ( Krishana made an error regarding the authorization of $300 when the GM had advised her not to take the $300 authorization & I also advised her. Then she does exactly what she was advised not to do. She didn't apologize only said it was my mistake, reversed the error but it will take 3-5 business days. The GM did help resolve the error because I demanded he fix it. - Front desk Harprett: pointed at me told me I was being rude & disrespectful because I called several times from the pool to let the Front desk know their were no towels in the pool and there were infant pampers & dirty towels outside of the pool. - Harprett has made a 160. Her customer service is outstanding. Thank you Harprett. - Breakfast menu has been the same for 80 DAYS & the eggs are powered!! No variety or rotation of the Breakfast menu - Housekeeping Supervisor Florence : doesn't check her staffs work. No Quality Assurance in this hotel. The mattress pad had blood stains on them & it was dirty. - Sheets are itchy & Terrible quality. - Hotel smells moldy, not fresh at all, the hall ways & elevator smells - Mehish , the house person is rude. Do not disturb sign is on my door & he knocks the door like a Police! - Front desk has no Manager. Supervisor or Team Lead and the General Manager runs everything. I told him they need an assistant manager to give the team directions. Still no response from the Owner, he obviously doesn't care about the customer experience! Guests are just another # to him. Save yourself the headache and trouble & avoid this location at all costs plus $300 security deposit