Hotel Concortel

The location of the hotel is great. Rooms: 2/5 Front desk: 5/5 Housekeeping: 4/5 Access: 4/5 Breakfast: 3/5 They are trying really hard to please you and to be very friendly - especially at the front desk. Eric their manager is a very nice man and knows how to make you happy and is trying his very best also to help and advice you. However, they could do so much more out of this hotel...let me start with the lobby. Nice looking and refurbished. Currently they have still a semi construction site in their court yard and back room that will be super later on but still a construction site with boxes etc. The breakfast room is fine and breakfast very standard...service is friendly but not very professional I think. They grab semi finished plates away without even asking you if you are finished or they put orange juices on your table assuming you'll buy them. When you go up to your room - first you have to climb a couple of steps to the elevator....when getting out of the elevator on your floor you think you are in an old building which is to a certain extend charming... They are refurbishing bedrooms. However, on the first view the rooms look nice. The longer you are looking you see that they are using cheap materials and builders are taking a lot of short cuts. Things have not been thought through e.g. when you turn on the AC it is blowing right in your face when you are lying in your bed which makes it impossible to sleep unless you want to sleep in a hurricane...small step right by the entrance is not helpful - dangerous for elder guests. Bathroom has a funny noise all night I first thought it is the blow dryer but I am not sure which electric appliance is doing all this noise. House keeping is nice but not listening when we asked for a later check out at 12 and front desk agreed. House keeping just decided to take to luggage out and put it in the lobby without our consent. I thought that was strange. Net net, the building is great, location great, front desk staff great - I am just not clear what this hotel wants to become - a 3 star (low level) or a 4 star but then it need a lot of improvements as they are charging 4 stars....