Hotel Cubo

We stayed at this property for 3 nights in early January. While booking, they had been very prompt in respite emails. The location of the property is okay, but as a tourist I would have preferred something more into the old town area. The room was good and clean; we did have a problem though – we were a family of three, and the bathroom had a transparent glass pane which could not be covered. So, it is not very convenient for a family. The minibar is free to use, they had some drinks, biscuits, chocolate bars there. The breakfast was a-la-carte, not buffet. They had a menu and you need to order from there. The breakfast was good, at least for a stay of three days, though the service took lot of time. We had also had our dinner using room service one night, the quality and quantity was good. Now the issues that we had faced during our stay: on the morning after first night, the room was not cleaned and made up, though the bathroom was. When I reported this to the reception in the evening, I was given a reply that ‘we will tell the house cleaners to be more careful’, that’s it, no apologies, nothing was done to help on that day. We were three (and we were charged accordingly), but only one body wash bottle was provided when we checked in. So in the first morning, while they cleaned the bathroom and not the room, they did not replenish the body wash. After I made the request in the evening, I was provided with a bottle. Next morning they cleaned the bathroom and the room, but bathroom supplies were not replenished. We were running short on body lotion, so I kept the bottle open for the housekeeper to notice, they just closed the bottle and left it there, no replacement. Again I had to ask the reception in the evening to provide. Further, when I booked, I was told that the parking would be €15 per night, but they charged me €17 per night on checking out. When I tried to point out that I was told €15, I was pretty sternly told that it was €17 (due to my hurry, I couldn’t show her the document stating the €15, but she didn’t even ask for any such document/mail). When I wrote to them about it on my return, they informed that the rate had increased post my booking, and they missed out on informing me about it; they also offered to refund the additional amount; but as above, it was the service and not the money which tainted the experience. Overall, the service at the hotel was very underwhelming, and it left a very bad taste, given that we were paying quite a bit. Would I stay there again? Definitely not.