Hotel Louvre Saint Honoré

I booked three rooms for my family. My mother uses a wheelchair when travelling long distances, but a walking stick for short distances. I emailed the hotel to advise them of this. When we got to the hotel, we asked the staff if we could store her collapsible wheelchair in the luggage room as the lifts weren’t large enough for it to go in. I immediately got told that I should have advised them of the wheelchair in advance and my mother could have had a ground floor room. I apologized and explained that there was no place in the online booking form to say that we had a wheelchair but that I had emailed, but also that it didn’t matter because she was fine to take the lift with her walking stick. So not a big deal. After that, and with the help of the very kind receptionists, we got checked into our rooms. The next day when we were returning from the Louvre a different receptionists started complaining about the wheelchair and saying that I hadn’t told them about the wheelchair. I was surprised she even brought it up. None of us were bothered about it at all. I repeated my explanation from the day before. She seemed offended that I wasn’t apologizing and kept repeating, ‘I don’t know why you didn’t tell me.’ I repeated my explanation a few times as clearly as I could. My husband and daughter were just standing there as the receptionist went on and kept saying, ‘I’m just trying to help.’ But I’m not sure how any of that could have seemed helpful. I mentioned all of this in the survey only to get a rude email from the woman at the front desk 5 minutes later. Having now read other reviewers complaining of the small stairs and lift, I wonder if the woman we were speaking to was feeling insecure about how others perceived these issues. - But I never had a problem with the small stairs or lifts. We were fine with that, we just would have appreciated better customer service. Otherwise… The bedding and coffee were very nice. Coffee was better than I would normally expect at a hotel. The location was excellent. I had trouble getting my deposit back, and read other reviews which said the same. My air conditioner worked, but the one in my mother’s room did not. That was fine for her as she likes her room warm, but other customers might want to be aware that could be an issue. - Have seen other reviewers said the same. For me, being reprimanded like a child, rather than a customer who had paid thousands for the rooms left me with a poor memory of the hotel. If the above hadn’t happened, I likely would have given 5 stars for having good coffee and comfy beds.

The staff were really friendly and helpful, we were upgraded on arrival and our room was lovely. The location is excellent, close to lots of local amenities and just a short walk to The Louvre . This was the perfect place for me and my daughter to enjoy our weekend away in Paris and we have made some wonderful memories!