Hotel Miceli - Civico 50

The room had a bug infestation. I went downstairs and nicely told the woman at the front desk and she grabbed bug spray (which she grabbed quickly telling me it was readily available because this list not have been the first time this issue occurred) she sprayed and then left the bottle with me and told me to kill any more I see. They ate a hole throw some of our clothes. We had not eaten in the hotel room at all but the woman from the front desk continued to tell us we had “brought in something sweet” when I explained again that we had not eaten in the hotel, nor had we been in it since early that morning, she said “well it must’ve been something left on the desk or floor by the previous person”. I then said that the room should have been cleaned between people and she said “I didn’t say that, it was clean, it’s something you brought in” we asked for the email of the manager and she told us no. We asked why and she said “only o communicate with him”. My friend went back downstairs and was finally able to get her to put him on speaker phone where she explained what happened. The manager and the woman at the front break start speaking very badly about my friend in Italian, thinking she wouldn’t understand but she speaks and understand Italian fluently. We asked for a refund for that night and the next one so we could move hotels since they would not move our rooms and she said absolutely not, that Expedia had to refund us. Expedia said that wasn’t true. They called the hotel many times, all of the calls they did not answer, and Expedia moved our hotels. The next morning i got a message from Andrea saying the owner had shown up to speak with us. He was very threatening and we are young girls. I explained that Expedia had moved us and that they already contacted the hotel to let us know. She said they hadn’t received that message and implied I was lying. I got a confirmation of the message from Expedia though so I know it was sent. The bugs I probably could have gotten over minus them destroying my clothes, but the way they treated us and made us feel unsafe, I could not. Overall a horrid experience. It was 400€ for 3 nights and all we got was a big infestation that we now have to avoid bringing home.