Hotel Onrock

Traveled with my family to Ella in January 2024. This hotel looks alright from the outside but not impressive, just a plain building. View of Ella rock is obstructed by half done construction sites. We were shown to our room which didn’t looked dated and did not have air conditioning (just had 2 old fans). It can get a bit hot and sweaty inside sometimes. But the room was clean. Room balcony door was not lockable as it seems they’ve purposely misaligned the locks, (image attached below. So it seemed quite unsafe to sleep at night with an unlocked door and even leaving our belongings when going out was stressful. We mentioned this to the management but they just responded by acknowledging the fact that the room lock wasn’t working but they didn’t make an effort to change our room despite our concerns. Breakfast was horrible, they rationed everything to the point that It felt as if we were eating for free. The butter was stale and tasted rotten, which I realized only after biting into a piece of bread that I spread it on. Butter was replaced with fresh butter, which means they obviously tried to pass on their rotten products to customers. They replaced the butter didn’t replace the bread that we spread the rotten butter on. (We asked and they swiftly avoided it) The English breakfast was supposed to have “sausages” but they gave us just one tiny sausage, which is a first in my life of hotel breakfasts. Food doesn’t taste that good either. The Sri Lankan milkrice was bland. I could go on and on but overall the food was disappointing. The staff was friendly which was the only positive here. Overall I would NOT recommend this hotel to anyone, especially for the price they quote. I stayed the previous day in a proper resort hotel in Beragala Sri Lanka, which charged just a bit more for proper resort facilities including a swimming pool, good quality buffet meals and beautiful gardens and amazing views.

Our best experience from the trip is thanks to this hotel. Lovely staff, welcoming, available for any question or problem. Delicious food, affordable prices, great room service. The hotel rooms are new and spacious. We initially stayed three nights and ended up staying a week. Thanks to the hotel staff for a high level of service and a perfect experience.