Hotel Red Rock

DO NOT BOOK HERE. The rooms are NOT clean and the customer service is awful. I am six months pregnant and have not been sleeping well at home, so my husband sent me here as a treat to enjoy the nice bathtub as seen in their room photos and to have a good night's sleep and this entire gift was ruined by literally everything from the disgusting and dirty rooms to the absolutely terrible customer service. The first night I stayed I noticed that the room was dirty, it looked like the only thing housekeeping did was change the sheets (if that). No surfaces were wiped down, there were cup and fluid stains on the tables and in the bathroom...it was disgusting. The bathtub had so much rust on it that I couldn't even enjoy a bath, it looked so disgusting that I didn't want to get in. They offered to send housekeeping up, however, that is not acceptable enough. These things should be taken care of and the room should be properly cleaned BEFORE a guest arrives. They moved me to a different room for the next night, and the next room was ALSO DIRTY. Again, stains and residue on the bathroom countertops were not wiped down, the bathtub was still gross, and there were white marks all on the walls, in the bathroom, and on the closet door. Again, they offered to send housekeeping up and barely seemed concerned that two rooms now have been disgusting, what a waste. Then I went to bed that night and the door was bolted on crooked to my room so I had a huge draft of air that was coming in from the hallway the entire night. It was so drying that I had to drink 1.5L of water that night just to keep hydrated from all of the excess air coming in to the room. I woke up with a bloody nose because the room was so dry. After not being able to sleep all night and having two dirty rooms, the only thing they wanted to offer me as compensation was to waive the resort fee. How pathetic. The customer service was the WORST I have ever experienced, they do not care about the customers and have no sympathy for dirty rooms or discomfort in their poorly constructed hotel. I even showed them photos and videos of the dirty room and the air draft coming in from the door and they didn't seem to care one bit. I basically had to beg them for a refund or else they wouldn't give it to me. Don't be fooled, DO NOT COME HERE. Oh also...they serve their room service drinks in plastic kiddie cups. If you call down to room service to send up the drink in a glass cup they will tell you that customers have broken all of their glasses to so they have to send up kiddie cups full of plastic. What a laughable joke this hotel is.

Good selection of restaurants, bars, and fun events. Plenty of slot machines and g as gambling. It's away from the strip and situated near some great shopping and a ballpark. Rooms are nice and I love this place as a local to hang out, buy some drinks and eat. Lucille's BBQ and Smokehouse and 8 Noodle are very good. I want to try the Thai place next.