Hotel Romano

What an amazing stay, I have seen the other reviews of it been noisy and dirty. Our room (307) was so quiet! Had a beautiful view. And the room was serviced 3 times a day. Every time we would leave the room we would come back to it been freshly made up. Breakfast was fantastic. The roof top bar with the live music was the highlight for us. If you are reading this make sure you go up and enjoy sunset from there. The staff was always so kind and quickly remembered our orders and made us feel very comfortable by speaking English. We will be back.

If a hotel claims to be a top-notch establishment, it follows that the apologies from the hotel should match that level. It's been four months since the unfortunate incident involving us and two other guests at the Radisson Collection hotel. Despite our continuous efforts, Radisson has failed to provide us with compensation equal to the damages incurred, offering meager points that don't even cover 20% of the value of the denied services. Radisson continues to disregard our substantial arguments. Deliberately, we're sharing this review under each Radisson Collection hotel as we booked through the Radisson website, which explicitly assures the room's price and availability upon booking (screenshots were sensibly taken during booking, and a confirmation email was also received). Upon our early arrival in the city (more than an hour before check-in), the hotel staff informed us of a system error, stating that such prices were not possible in this hotel. In a relatively direct manner, my partner and I, along with two other hotel guests, were refused accommodation. Requests to clarify the error on the Radisson website with the hotel manager were repeatedly denied. The second hotel staff member was more accommodating and offered us rooms of a lower class, with an additional charge of 200 euros per room (indicating that there were available rooms in the hotel, which could have been offered with reasonable compensation). Efforts to contact Radisson directly from the hotel's side were unpleasantly redirected to Radisson support (Radisson support responded after two days). We had to urgently find another hotel in Tirana, and the day was ruined for us and several others (the number of affected individuals may be much higher; during the investigation at the hotel, we noticed two other guests in a similar situation - all were bluntly denied accommodation). Further communication with Radisson support seemed more like an attempt to cover up Radisson Hotels' mistake with excuses and compensation at the level of a school cafeteria rather than a top-notch hotel: The support staff admitted fault and offered compensation of 19,000 Radisson points (For reference, this is approximately 10% of the cost of the Presidential Suite if paid in points and, consequently, less than 6% of the cost of our two rooms for one night) - Such an offer sounds like a true mockery. After another two days of communication with support, the support staff raised the compensation level to 59,000 points (less than 20% of the cost of the services denied to us). Considering that the hotel initially proposed compensation in points in our correspondence, we demanded compensation commensurate with the damage - covering with points two nights in a Radisson Collection-level hotel, which equals just over 200,000 points. The support staff claimed that this was impossible, stating that the maximum compensation level set in the Radisson system is 59,000 points (an excuse typical for hotels of the "New Delhi hostel" level). Subsequently, no reasonable compensation was received from support. Support, later on, suggested dealing with the hotel directly… Fine! The premium hotel network Radisson Collection considers its customers as individuals incapable of counting and as people who can be played back and forth between the hotel and support endlessly. This review is systematically and purposefully being posted under all Radisson Collection hotels on the list and on all available platforms until compensation commensurate with the hotel's level is received. Considering the amount of time and nerves spent on resolving the situation, at this moment, we find the compensation of 200,000 points insufficient for commensurate apologies.