Hotel Trend Tobu Asakusa-Eki Kita

I contacted the hotel in advance as I was a travelling with a knee injury and on a wheelchair. They responded that I would have no problem with the hotel even in a wheelchair, but nope. That was so terribly inaccurate. While the hotel was equipped with a lift, the rooms were so small that my wheelchair took up most of the (already narrow) floor space even when it was folded. While I could use my crutches to get around, the room was very difficult to maneuver in so I ended up having to wobble around awkwardly while clinging on to the wall for support. What’s worse, there was an extremely tall step from the room to the bathroom and each bathroom use (whether to shower or just to pee) became a very painful experience. Our room was a superior twin room which is already a squeeze for one person with a large luggage for 14 days (our stay at this hotel was for 4 days, but our overall trip duration was 14). It’s even worse for two people with two large luggages and one wheelchair. There was a dressing table, a chair, wardrobe and minifridge in a corner of the room but access to it was completely blocked by one bed and it’s impossible to access any of these without having to climb OVER the bed. I wonder which designer thought that this was a good idea. It’s such poor design and usability. My booking was for 3 rooms for 5 people. Two members of my group reported difficulty in using the bathroom because it’s nearly impossible to not knock your head into the wall while sitting down/getting up from the toilet bowl. One of them resorted to using the toilet in the lobby every night. As for me, I could not use my crutches in the toilet at all as it was way too small so I resorted to grabbing onto the bathtub and towel rack for support (and even I ended up banging my head into the wall multiple times). If I had known that the accessibility at this hotel was going to be such a bad joke, I would have cancelled my booking and gone elsewhere. It was already a struggle for the 4 able-bodied members in my group, and even worse so for someone who is mostly reliant on a wheelchair or crutches to get around. “No problem in particular” for a wheelchair user at this hotel? Definitely not. I do not like places that are not truthful about matters of such importance. Wheelchair accessibility and shoebox-sized rooms aside, the location was good. It’s just a 3 minute walking distance from Sensoji Temple and less than 10 minutes away from Asakusa Station, supermarkets and the shopping district. There’s also a nice cafe serving up coffee and melon pan just outside the entrance. But otherwise, this place is just clastrophobia-inducing. Period.

Nice staff, hôtel is clean, everything is changed everyday the location is crazy, close to the metro and very convenient for some visit in tokyo