Hotel2Stay

I was on conference call with My colleague who was staying in Hotel2stay's and I found reception staff was overwhelmingly negative. The receptionists, one of the female receptionists, exhibited rudeness and a lack of helpfulness that greatly impacted the stay. Unfortunately, their interactions left me dissatisfied with the customer service at this hotel. It is crucial for a hotel's reception staff to be welcoming, accommodating, and attentive to guest needs, but regrettably, this was not the case during their stay. I hope the management takes steps to improve the professionalism and courtesy of their reception team for the benefit of future guests. I had plans for my entire company to come next month for a business trip and stay at this hotel, however after what my colleague encountered, we have decided to not stay here because of their staff that lacked basic customer service skills.

My stay at Hotel2Stay was marred by an array of disappointments, primarily stemming from poor customer service and unsettling interactions with the reception staff, particularly a female staff member named Louise. The lack of professionalism and courtesy demonstrated during my encounters with her left a lasting negative impression on my overall experience. One of the most concerning aspects of my stay was the invasion of privacy by the cleaning staff. Despite my explicit request for room cleaning, I was dismayed to find them going through my closet, where I store personal belongings. The sanctity of guest privacy was compromised, as they seemed to have taken photos of my belongings without my consent, later showing them to the reception. Furthermore, the cleaning services themselves were far from satisfactory. I encountered reluctance from the room service to adequately clean my room, and their questionable hygiene practices, such as using a body towel to clean the floors, raised significant concerns. Attempts to address these issues with the reception were met with a dismissive attitude, showcasing poor listening skills and a lack of acknowledgment for legitimate concerns. To compound matters, I found myself having to collect basic amenities such as towels and facial tissues from the reception, as these were not provided during room cleaning. The reception staff's accusation, made during my conference meetings, about me allegedly taking towels and hiding them in my closet was both unwarranted and unprofessional. As a paying guest, I believe I should have the freedom to use the amenities provided without being scrutinized or accused. Moreover, the justification provided by the reception staff for the cleaning service's actions was perplexing. Asserting that the closet belongs to the hotel and, therefore, they have the right to go through it was not only unusual but also in direct contradiction to my expectations as a guest. While I have allowed them to clean and refill, the unauthorized scrutiny of my belongings without proper cleaning and servicing was unacceptable. In conclusion, my experience at Hotel2Stay was characterized by poor customer service, invasion of privacy, and inadequate cleaning practices. I hope the management addresses these issues promptly to ensure a more positive and respectful experience for future guests.