Illamperuma Leisure

The location was good and the rooms were clean and tidy. Breakfast was okay. But never think of trying their BBQ! I repeat never! service is really bad. They are not much worried about the guests and the staff is having fun together and totally ignore the guests. This is a nice place so if the owner pays some more attention on improving their customer service they can be one of the best for sure.

The place looked nice when we entered. However, the staffs were very ill-treating. They handed us the rooms two hours after the check-in time because they said that they weren't cleaned. We informed them of the time prior to arriving at the location. The washrooms had no locks on the doors and the ventilation panels, and the ventilation panels can be opened from the outside and will easily allow people to sneak in, you can't be at peace leaving all your possessions inside the room and it is very unsafe for women too. Soon I realized that they were being very racist, they told us to keep quiet and switched off the lights at the common places at around 12 forcing us to head to our rooms, they said that the place was surrounded by Sinhalese so we better keep quiet. It was really inhumane the way they served 25 small pieces of fish for breakfast with String Hoppers, where we had more people and obviously, not everyone was able to have fish. The tea provided was also insufficient. The tea was an add-on, but even then the milk provided for the tea was significantly insufficient for all. The plates were unclean so we cleaned them by ourselves. They poured some chemicals into the pool at around 5.30-6 PM so we were afraid to get into the pool that night.