In Porto Gallery Guesthouse

Lovely little hotel very close to the centre of Porto. Staff were very helpful, rooms spacious and very clean, breakfast every morning very good (but no eggs!). Only minor criticism is the shower wasn’t amazing but didn’t detract from great stay for us

I'm giving my honest feedback here right after my stay. I definitely don't recommend anyone to stay here. 1. The check in time was 3pm but the only staff in the premise would be off if you arrived from 2:55PM as we did. No one would be here to give you any service, details or recommendations. You only can get the key from the front desk as you arrive. This place is like an B&B. On the first night, a lost couple came to our room because they didn't know which room was theirs. 2. Stayed in the room on the ground floor called "perfection". We ain't able to sleep from 6:45am because you would hear people non stop walking around from the above which was a breakfast room. The sound was so loud every day as if like someone intentionally using fast and heavy footsteps stomping right above us from the ceiling, these noises presist relentlessly throughout the early morning. We were forced to be waken up early in the mornings. 3. Wifi is weak and unstable. We told the receptionist the very next morning, and she said she would look into it and be fixed. By the time we came back after 3pm, nothing changed, and she was gone again. 4. The only staff at front desk was quite mean to us. We were only the non-caucasian guests during the stay. Maybe that was the reason she never smile since the second we met, as if we did something wrong even before we arrive. Obviously, we were treated and greeted differently comparing to other guests. Whereas all the guests we met during our stay greeted us with warmest smiles which were the only way we felt welcomed here. But we didn't intend to write about that until the moment of checkout - She tried to refuse our €50 note for the city taxes because she didn't want to change out her €20 notes to us. Then we suggested to pay card instead and she said "No!" and went on said" Do you remember I didn't have the change for your €50 when you checked in." but in fact she did have the €20 notes change. I didn't know how could a hotel business reject both cards and cash. (not to mentiom she had change but just gave us a hard feelings) Why don't the hotel just set this rule to tell the guest before checking in that no change for city taxes. Even small shop outside accept 50 euro note for 10 euro purchase. We made the mistake choosing here. Now we have switched to Cocorico Luxury guest house and the room was much bigger with just a small price difference. Most importantly, it was the first impression. it was so nice from the moment we stepped in and we were well received and welcomed by their staff who always stands. There are much much better options out there in the city of Porto.