ITC Hotel

I've come here to share my review after recommending this hotel to a friend that regularly visits the Netherlands. First of all good morning or afternoon where ever you may be. My name is LLifon and I stayed here with my partner Leonie over the Christmas period with no issues at all. The hotel did exactly what we wanted it to do. To provide a comfortable experience whilst we visited Amsterdam and that's exactly what it did. The hotel was clean enough and the room was perfect for both of us. Enough space and the bathroom was almost perfect. The toilet was abit tall for my preference and that is my only complaint. We loved the windmill on the wall, a proper reminder of where we were 😂! Outside our window we had a lovely view of the less touristy side of Amsterdam with plenty of locals walking their dogs. The canal outside the window was lovely to look out at when the mrs was getting ready. Canal boats would glide by very often. It was a lovely view. The staff were keen to help and the service provided was up to expectations for the price. Not a bad experience where staff are concerned. Location was fantastic! Your in Amsterdam so expect to walk LOADS. It was only 10 minutes from the beginning of all things busy so that was great for us. If you'd like to relax more there's a tram-stop right outside the hotel that will take you to Centraal Station for less than 5 euro. But i recommend walking more so that you can find little gems yourselves. This hotel is in Amsterdam so expect steep steps ascending the building. It's common knowledge in this country that steps are steep because the Dutch built up rather than wide. I believe it's something to do with taxation on the buildings back in the day. Basing a negative review on luggage and steps is absolutely redicilous and I'm sure the staff here would help you with your luggage if you asked politely. Overall a great hotel that we both agreed we would stay here again in the future! Thank you ITC 🏨🛎️

Dishonest Staff, they lie to your face, there's no air conditioning, tiny steep stairways, or if you don't want it or have more luggage, you get leaky stingy basement rooms. During my recent trip, I called in spoke with 'Vivian' , told her that I'd only make a reservation if they had a room on the ground floor, yet when I got there, I had to drag my luggage up a steep staircase, to top it off, there was no air-conditioning. I went back requesting a room change, learnt, all their rooms are without air-conditioning. The weather was very warm, it was unbearable, I made a polite request to issue a refund, she started insisting on no-refundable policy, I politely mentioned that there's been a clear communication gap, my travel agent booked the accommodation, had I known there's no air conditioning, I'd have never booked it, then she agreed to refund the amount for one night, my booking was for two nights, so she essentially wanted to forfeit the amount for one night and the city tax for both days which she charged me upfront as I got there. I had to take a work call, I was finding it difficult to find a hotel as I had to work that day too and I was already behind schedule, after my meeting, I went back to her and I said, hey, you're charging me for one night and refunding the next one, I might as well occupy a room for this evening, I'll be out with friends, all I need is a place to securely stow away my luggage and freshen up, stay tuned, she says it's possible your room(the one with the steep staircase) may be gone, and not surprised it was, so now they have made thrice the money on my possible one night of stay. She says, I have to go pick up my son, my colleague Steven will help you, there's a room on the third floor or we have basement rooms, I'm like I won't stay in a basement, he has to help me bring my luggage up, I'll freshen up and head out later to meet my friends. She leaves, Low and behold, Steven says he only has two basement rooms, one tiny(more like a broom closet) with a big window and another twin room with a tiny window, I chose to take the larger room, so I don't die of anxiety and claustrophobia in a basement. What I got in the end was a leaky basement (yes there was seepage from above in the room and bathroom), dusty beds, unclean towels and a tiny window. My agency was supposed to get the refund for one night that I didn't use and I were to be issued the same by them after the hotel paid it back, here comes the dishonesty, Mr. Steven denies the refund. I followed up for several weeks and they casually write back since you stayed, we won't pay you, they still got the room which they must have lent out the next day, so they quadrupled the money on that basement room, not a bad investment/ way to make money if you want to compromise your dignity, professionalism and honesty. What this hotel is lacking is their staff not keeping a box of pepper powder to just throw it in peoples eyes and snatch money for them. DO NOT BOOK, you're better off somewhere else, don't go to this dump.