Ji Hotel Orchard Singapore

Positives: Clean room, comfortable bed, powerful shower Excellent location (shopping centre and metro station only a short walk away) Polite, helpful staff Negatives: No privacy when using the shower/ toilet Small room (but to be fair, we were expecting this) Although we could hear other guests walking by our room, the noise was no worse than other (more expensive) hotels that we visited. This is very much a budget hotel, suitable just to sleep.

I am usually not one to air grievances, but my recent stay at Ji Hotel Singapore was such a letdown that I feel obligated to share my experience. Despite the steep price tag of over $350 per night, the hotel fell woefully short of the standard expected at this price point. The most glaring issue was the noise. The room was anything but quiet, with a constant barrage of sounds from the neighboring rooms piercing through the thin walls. The lack of sound insulation was simply unacceptable, making it a challenge to unwind or rest. The walls themselves seemed to be made of some flimsy material instead of concrete, which not only facilitated the noise but also caused them to shake with the activities in the adjacent room. This was not just disturbing, but also alarming. I attempted to address these concerns with the hotel staff, but their response was far from satisfactory. After lodging complaints about the noise and the shaking walls on two separate occasions, their only reassurance was that they would send someone to investigate. However, no follow-up was made, and the noise and shaking continued unabated until nearly midnight. The physical conditions of the room were equally disappointing. The floor, possibly affected by the humidity, was uneven, causing the tea table to perpetually shake. This instability made it impossible to relax or place anything on the table without it teetering. The hotel's restrictive policy on bottled water further added to my frustration. I was informed that only two bottles of water were allowed per day. This is a first for me at a Ji Hotel, and it is certainly not a standard practice at other hotels in this price range, where water is typically provided upon request. To top it all off, the room's ventilation was inadequate. The windows were sealed shut, leading to a stuffy and uncomfortable atmosphere. For anyone considering a stay here, I would strongly advise exploring other options. At a rate of over $350 a night, one should expect a far superior experience.