K+K Hotel Opera Budapest

The hotel management is not flexible at all: There is no way to check in earlier than 15:00! OK this is the official time, but always the excuse is like "your room sir is not prepared". It's my 4th visit there and the excuse is always the same, even when the hotel is not fully booked. It's their policy (I waited in the lobby for over 3h as I had to do something over my PC) and the excuses were always the same, to everyone that came even at 14:00.  (most hotels worldwide are flexible on this early check in option, specially with guests that seem to arrive after long flights, they give this early check in option (like 12:00 or 13:00) , so that their guests can rest and of course to offer the best service experience to them). Staying 2 nights there was not happy at all, not only for the "check in strictly" approach (somehow they ask you for the documents and the preauthorization in advance, i mean before they give you the keys..) About breakfast: very unfriendly and unprofessional behavior, when for example on weekends it is till 11:00 and they start picking plates and products from the buffet at 10:40! I can accept not to refill, because it goes to the end, but picking up 20' before it ends, while we are 10+ people, it's a sign of lack of hospitality and as I mentioned before, it's unprofessional. First time in my life, i didn' see honey as an option. Also the next day, breakfast stopped at 10:30 again the collection started from 10:15 even people were eating inside the breakfast area.. The reason to choose the hotel is the fact that it has a fitness center, as I run almost every day (many times Marathon finisher), no matter the weather conditions during to my trip.Visiting the fitness center, 07:30 in the morning to run, I was unhappily surprised as no one of the 2 treadmill machines was working! In the meantime, no sign on the fitness entrance about this, even in the hotel website or social media, was something mentioned, as it happens to all serius hotels by the management (in advance information to guests). Trying to see if these are connected properly or there is something that i can do by myself, but there is no way to do something to fix and work as it seems that the one (the right one in the photo was out of order, the other one the left was broken (you can check in photo as well). so I went to the reception (08:45), mentioned the problem and asked to fix the problem. Supposed that someone was about to come (according to the reception) so I moved back to the hotel Gym. After 20 minutes (08:05), nobody came to the fitness center. In the meantime I was freezing as was with sports clothes on the -1 floor without any heating, while outside it was -4oC.. Returned back to the reception, but it seems to me that they never paid any attention to my previous request, as they never called anyone from the maintenance team. In the end, again back to the Gym, while about 08:25 someone came, after checking both machines, he informed me that both treadmiles were out of order. In the end, I lost over 1h of my life, returned to my room, disappointed and started sneezing after staying in the cold room, such a long time, waiting for a solution, for services that I had paid for, but never actually got.

Great hotel! Clean rooms! Very quiet even though its in a center of the city! All places that you might need are nearby. Staff are nice and polite, great english speakers and ready to give you any advice you might need. A 5*!