Lagrange Apart'HOTEL Les Jardins d'Olympie

Posting photos and a video from my first night, Jan 2024, when I was very unhappy because I didn't get anything I was promised,... kitchenette with stove microwave fridge, mini dishwasher, and instructions for use of unfamiliar TV, stove, dishwasher, heater, etc, were all missing. But I needed and wanted all those things, and had clearly expressed that in my first enquiry long before booking. As a seasoned business traveller,I expected 24-hour reception and a local phone in the room: neither was available and that greatly complicated correcting problems for a foreigner whose cell phone costs a lot to make local calls. NOTHING was resolved the first night, 😠 because reception leaves overnight, they didn't tell me there were 24 hour people available (on the website it clearly said there were NOT) and no one was downstairs, and noone from corporate responded to my email and call for help, sent later day night when help was needed. They did not offer me a wheeled cart when I arrived, so I could not bring in most of my belongings, by myself, late at night, so I did without everything the first night. Additionally, the supposedly locked door in the parking garage which leads to the elevator to the hotel, supposedly requires hotel room key to access, but the door doesn't lock, so anyone who can walk into the parking garage, or is already there as a paying parker, can literally take the elevator to any floor of hotel and wander around all night! While the parking was well lit and I didn't experience anything menacing, it was clearly labelled that it was supposed to be locked but it wasn't locked, and I don't think that that is safe or correct. I think all of these things need to be fixed! Especially for solo female travellers! All that said, if all you're expecting is a regular hotel room, with no phone, no cart, no reception for 1/3 of the day, no instructions, and with no kitchette, no food prep anything, looking out on a noisy highway, stores and their dumpsters, then this was as good, clean, large, and functional as any other, for a price of €70 including overnight parking, in a neighborhood that doesn't really have any street parking. Unfortunately, I had agreed to and paid for something with higher level resources, because I had three bags of fresh groceries to feed myself for the week, but was unable to refrigerate it all overnight because of this mistake! 😳 Despite 100% non-response from the clear request for help email that I sent thru their designated website contact page on the first night, I was able to finally get moved to a room WITH all the previously requested kitchen resources, instructions for TV and Wi-Fi, the next morning when a receptionist was once again available in person downstairs.