Le Meridien N'fis

Upon arrival at the hotel. I had to wait whilst the one member of staff was serving someone else. After a good five minute wait, I was acknowledged and allowed to check in Early check in with no problem, I was also told the property does not accept monzo, which is bizzare because I travel quite frequently for work and tend to use monzo as my primary bank. I then had to opt to use a different account which incurred me further charges and a larger than the value of my reservation hold was placed onto my card which was also a first for me. We then were told the room was ready, but To my shock on arrival to the room it was not swept or hoovered and after my arrival into the room the housekeeper knocked to come in and clean the whole room and replace the fridge that was filthy I proceeded onto sunbathing in the afternoon at the pool area which was decent interms of cleanliness and upkept well. However, had to fetch towels at the opposite end of a large pool area. Ordering drinks was also a faff because the older genetleman server would not leave his air condition cubicle and stayed there the entire time, meaning I had to constantly go back and fourth to collect drinks and order them. I was also provided glass tumblers by the pool, which one of them broke due to the heat and lack of tables (was placed on the floor). I had to pick glass pieces by hand and deliver them to the cubicle where the gentleman server was hanging out. Not an offer to clear it up or provide assistance or even check if I was okay or if anyone was hurt. I was instead made to pay for another drink and despite explaining that they should not be giving out glass by a swimming pool (common sense), it seemed like it blew over. After a few drinks I requested some bar snacks, nuts or crisps and was rudely told to go visit the mall opposite the hotel to purchase some if I wanted them as they only offered food. I found the attitude and lack of customer care really shocking and this was literally just day 1 of my stay. I’m yet to see and witness what more it has to offer. I am hopeful that this will be something that will be resolved during my stay, but so far I would not recommend the hotel at all as the customer service is appalling and it all seems self service which you clearly would not expect at a 5* hotel. I’m shocked that Marriott actually put their name to this property because if I was Marriott, I wouldn’t be showing off this property with any pride at all. That was only a few hours into our stay, the staff need serious customer staff training. The only staff member that was smiley and happy to be there was the man at the bar in the evenings. Ilham the guest relations manager did offer a fruit basket and a cake for my friends birthday which was a sweet gesture, but it didn’t compensate for the fact that everyday we had to endure staff rudeness. The assistant director did listen to our concerns and provided us with a 30min massage at the spa and a 30min facial. Alongside a late checkout. It was quite a disappointing stay overall. I didn’t want or expect anything to be done, however as a silver elite I expected more from the hotel interms of customer service. I felt over my 4 days at the hotel I spoke to 4-5 people complaining which really wasn’t ideal and something I wanted to engage in, but it felt like if the staff behaviour was of such calibre in January when it’s their off peak season and the hotel isn’t busy at all then what would it be like when it is busy during peak seasons. Whilst I appreciate the effort from ilham and the assistant director I still feel that there was a lack of empathy and urgency in taking the issues onboard.

What I appreciate the most about any Marriott hotel is the quality of their beds. I wasn't disappointed with that but almost anything else in the room doesn't have the quality I expect of a Le Meridien. It needs an urgent restyle. The bathroom was especially old, in poor conditions, and even not as clean as a Marriott hotel should be.