Le Petit Oberkampf Hotel & Spa

Unfortunately, our stay at the hotel was ruined by a string of issues that were not handled well by the staff. (1) Our stay started off well, until we came back to our room one morning to find the ceiling, windows, curtains, and walls covered in small, gnat-like bugs. We were horrified and immediately called downstairs and asked them to move us to a new room. They kept asking us if we had opened the windows (we had not) and treating us like *we* had somehow done something to invite the bugs into the room?? We ended up moving rooms FOUR times because first they moved us to a room with a different kind of bed, which we did not want, then they moved us to the room next to our previous one and we realized THAT ROOM was also covered in the same bugs! We moved back to the room with the beds we didn't want, started to unpack, and they said a new room was available with the bed we did want, so we moved AGAIN after that room was cleaned. After discovering a second room filled with bugs, the receptionist followed me up on the elevator to see what was going on and rudely asked me "WHAT is the problem???". The receptionist repeatedly questioned us as to leaving the windows open, etc., trying to make us feel like we had somehow brought bugs into the room. She had the nerve to tell us that "no one else had this problem" (until she saw the second room!). Finally, they realized the housekeeper had opened the windows in the rooms while cleaning, and a cloud of bugs had come in during that time. They were extremely rude to us the entire time and treated us like we were being outrageous for asking for the same type of bed/room we had started out with. To top it all off, this was after running a 10K race in the morning, we were exhausted and starving and it ruined our day. Then after leaving the hotel, we had to come back and re-pack all of our half-unpacked stuff and move AGAIN. In the process of shuffling around 4 times, I left my favorite shirt behind, which they later said they never found (I am 100% certain I had it on this trip). As a "sorry" for this horrible experience, we were offered...breakfast. Not a free night, not a discount for next time, not an extremely sincere apology for the entire fiasco and making us feel like it was our fault. Completely unacceptable customer service, especially for a 4* hotel at nearly 300 per night! (2) Other shades of bad customer service, e.g., when we arrived and checked in, I called the front desk and asked for a few more clothing hangers, and the receptionist rudely told me that "6 is the hotel service standard" instead of offering to give us a few more to use. (Even though we were 2 people staying for 4 nights and had only 4 hangers in the closet, not even enough for both of us to hang 1 item per day.) (3) On the day we were leaving, there was a woman from the housekeeping staff who was visibly *EXTREMELY* ill, she was panting and had her eyes closed, with her head pressed up against wall beside the elevator, as if she was so weak that she couldn't stand. Pre-covid days, let alone now, it is totally unacceptable for someone to be working in that condition, let alone riding the elevator, entering people's rooms, and touching all the surfaces to clean. The rest of the housekeeping staff was ordering her around as though she didn't look like she was about to pass out. That she was allowed, or worse required, to work in this condition is totally unacceptable. I have never seen someone at work who looked so ill in my life. This hotel is beautiful and in a great location, but the incident with the bugs and the staff's response ruined our trip.

Beautiful, quaint, friendly and romantic hotel in the heart of Paris. It is close to several subway stops. And close to several vegan restaurants and bakeries. The staff was friendly. They helped me create a romantic night. The room has a safe but there is no refrigerator. There is a private spa with a jacuzzi and steam sauna. Reservation is required. Very romantic. I wish I was still there.