Les Fontaines du Luxembourg

We loved our stay at the Fontaine! The beds were comfortable, our room was quiet, and we were able to sleep with the window open. Hot water and water pressure were great even on the top floor. The location was perfect - very safe and extremely convenient being just a short walk to the River. We did not feel like we were in an overwhelmed tourist area and felt like we were an authentic part of the City. The bar next door was friendly and inviting. A little coffee shop down the street was perfect for a simple breakfast. Best part, though, was the hotel staff. They took great care with us and our comfort. I would choose this hotel again and again for Paris visits!

If you have asthma, do not visit this place. I checked into Les Fontaines Du Luxembourg on Tuesday 30 May around 18:00pm. My room did not look like the pictures; it was dark and dingy and cold. There was no heating appliances. The wallpaper was ripped, the carpet was very worn and there was a strong smell of damp/ dust. In the bathroom, there was a leak. I rang the reception and told them about my concerns. Specifically, I told them that as I suffer from asthma, being in a dusty room is not good for my health condition. His response was that if I have asthma, I should not book a room which has carpet. He said that the room was not dusty and disregarded my concerns. I went down to reception at 19:30pm to ask someone to check the leak in the bathroom. The receptionist came up to have a look and initially said that he couldn't see a leak and accused me of dropping the water myself! After he investigated this further, he saw water leaking from the sink and got me some towels to place on the floor, but said they couldn't move me to another room as there were no rooms available. Due to the back and forth with this issue, I didn’t sleep until midnight. I was quite unwell all night; coughing due to my asthma and sneezing due to the dust. When I blew my nose, my nose was bleeding. This has never happened to me before. The next day, they moved me to a new room which was much better. However, I was really unwell as the dust had already got inside me. I had a swollen throat and a blocked nose. I suffer from postnasal drip and these are the symptoms that I get when I am exposed to dust mites When I checked out of the hotel, there was no apology for the issues I had with my room. When I came back home to the UK, I had to visit the doctors and be prescribed antibiotics as I was unwell for two weeks. If you suffer from asthma or postnasal drip, do not visit this hotel. I wrote a complaint to them in June and received a response 13 weeks later from Albert the Duty Manager which completely disregarded my concerns. His response said that there was no leak and that I am exaggerating! However I have videos of the leak which I even sent to them. Also, why would I have been provided with towels if there was no leak?! To me, this just reinforces the view that this hotel are dishonest and have really poor customer service.