Linares Rooms Santiago

Such a disappointing place, at first everything seemed so clean and modern in the bathroom , the dormitory... but then at night we were in our beds and we saw bed bugs on the mat, the walls, the bedsheets. They were everywhere, so we removed our stuff from the bed and we spend 2 hours checking everything to be sure there was no more bugs on our belongings. But it was late we were tired and really disappointed from the place because when we looked more on the beds there were dead bed bugs on the mat so it means that it was not very clean as we thought, because the dead ones were here since a longer time. So we change to another bunkbed in the dormitory and we hoped that no bed bugs were on this one. In the morning after a hard night, we went to see the reception to told them. And they were not really sorry or worried about that. They were like "okay but it can be you who bring them" they accused us even the room was not clean as we told them. We were supposed to sleep 2 nights in the dormitory so we ask for a refund of the second night to go to another place. But impossible to have one they just said to go in the other dormitory but me and my friend were too afraid to go in the room just next to the one with bed bugs, because we are not sure there will be no one there. So after a long discussion they gave us a private room (that we checked in details with my friend to be sure there were no bed bugs in this one and there were no one hopefully ! Bur the room was not very clean too a lot of dust and moist...) What we can say it's that the service is not really good because it was like the bed bugs were nothing for them. We had to go to a laundry in the city to wash all our stuff because the machine in the hotel was too expensive and we can use it only with receptionsits (so not when we want in the day and until 3pm only) and they didn't even try to do a discount on that as a compensation. They also never told us about a breakfast that we learnt there was one but the day we left.

Basic dorms with a few too many people per room for me but the staff were super nice and it was clean and had what I needed for the Camino.