Lisbon Serviced Apartments Chiado Emenda

I recently booked a two-night stay at Lisbon Services Apartments Chiado Emenda for me and my partner, and unfortunately, my experience was terrible. From the onset, the automated check-in process was both lengthy and inconvenient, setting a disappointing tone for the remainder of our stay. When we got to our room, we were immediately greeted by an unpleasant amalgamation of damp and sewer odors, making our stay uncomfortable from the very beginning. The lounge area's furniture did not fare any better, displaying large, visible stains on the sofa and chair which compromised both the aesthetics and cleanliness of the room. Our dismay deepened as we discovered long black hairs on the bed, pillows, and in the bathroom. Despite reaching out to the provided contact number for assistance, the promised inspection of the property the following morning never materialized, leaving us feeling neglected and unheard. To compound matters, mold around the windows became apparent, and after just one night, my partner experienced respiratory issues. Faced with these unacceptable conditions, we had no choice but to make the difficult decision to cut our stay short, seeking alternative accommodation and incurring unexpected expenses for a last-minute replacement. Our short stay in Lisbon was nearly ruined by these unsatisfactory conditions, prompting us to request a refund for the second night, which they refused. Attempts to address these concerns with the provided contact number were wasted, we were able to speak with someone on the Friday night who promised someone would be round but that never materialized. It also took 4 attempts on the contact number the following day before were able to speak with someone again to tell them that we were leaving and paying to go elsewhere. In light of this experience, I feel compelled to share my disappointment to alert potential guests about the conditions they may encounter and the lack of responsiveness from the establishment. I sincerely hope that future guests have a more pleasant stay and that the management takes the necessary steps to address these issues promptly.