LOTTE CITY HOTEL JEJU AIRPORT

I didn't know that Lotte hotels had different tiers within the family of Lotte hotels. Thought it was the 5 star Lotte hotel but this was their 4 star brand. But this was barely a 4 star hotel. Rooms were large but everything in it was old. Carpet was disgusting and needed to be replaced. Beddings were old and dusty and my friend and I had an allergic reaction due to the dusty beds and beddings. Dust and hair was everywhere and the lampshade was disgusting with stains all around. I do have to commend the maids here , they were the best thing in terms of the service at the hotel. Now only if they trained their front desk staff and all their staff members the same way. The check in was just okay but wasn't friendly. It was fine and I attributed it to the language barrier. The check out was even worse. She said "okay " and that was it when I gave her my key cards. The worst experience was when I asked the guy that worked at the cafe at the lobby level to heat up some left over chicken. He sighed loudly and said "no". I was trying to explain to him that it would only take about a minute in a microwave. He rudely put up his ✋ to stop me from talking. He typed in his phone " we can't heat anything " and then went back to just standing there. There weren't any customers. I was shocked at how rude he was and I was like whatever and left. The guy needs to be fired for being so rude like that. I went down at 10:05 am on Thursday November 16th 2023, if they care to read this review and discipline this dude. If you hate your job that much then you shouldn't be working at a hotel. Another incident that happened with the concierge stand downstairs at level 1 was that we asked to get a taxi, she informed it would cost an extra 1000 won. I told her that would be fine. Well 20 minutes and no taxis came and we were getting nervous since we could miss our flight. During that time frame , two taxis came and went and she didn't even bother to ask them to take us. Until she saw how frantic I was about missing my flight that she went to the third taxi that came to drop customers at the hotel and asked the driver to take us to the airport. I was like why didn't she do this earlier and we waited 20 minutes and nobody came. Then I realized later at the airport that because the taxi wasn't called by the hotel so he didn't charge us an extra 1000 won. So basically because of making 1000 won for the hotel, they almost made us late for our flight by making us wait for over 20 minutes when two taxis came and went during that time. Also thought Lotte hotels would have a gym and their gym was laughable with some light dumbbells and treadmills. The Sirius hotel down the road had a big and nice gym and for the same price we paid at Lotte, we could have gotten two rooms. Skip this hotel not worth the money and service was just horrendous.

on my first day of stay, i realised that the room is hot so i asked why the room was hot and they told me they shut off the whole building aircon cause its "winter" but the temperature is only 10-20°C . Without the aircon the room feels extremely stuffy, furnitures needs immediate renovation. On top of that the service is not up to expectations,when i had 6 huge luggages with me on the first day when i reached , the bellboy only helped load the luggages on the trolley and push it to the lift for us. My family n I had to push the trolley by ourselves . Not worth the amount you're paying for your stay. I do NOT recommend this hotel if you're coming to jeju including other hotels . PLEASE call and ask if the air conditioning is running in the rooms before u book your stay.