M Village Phu Quoc

Staying at M Village was a very special night for me. This review is both objective and constructive, highlighting a very nice resort. I arrived at around 7:00 p.m. to check in and waited to park my car, but maybe the staff forgot about the customers. Because no one guide me where i can park my car. Upon entering the check-in area, I read the name of the person who booked the room, but the staff requested the booking code and only when I have the booking code --> I can check in. Actually this is the low season. it's not necessary if the resort isn't operating at 100% capacity. The employee requested to borrow the card to verify and check. What are the implications of giving my complete identification documents? The staff took me back to the room and opened the door, but he didn't feel the horrible musty smell. At a resort with high costs, I felt extremely surprised. The employee left without feeling any emotions. I didn't stop there, I found the hair of a former guest on the bed. Cleaning the head of the bed is the most important task, but it's filled with dust and dirt. The walls are in a terrible state of peeling. The staff explained that it was affected due to weather reasons. If you are affected, it is important to find a solution to handle it before serving customers. The staff informed me that they had made a new room with a higher value for me to move out of and that was the best way to handle it. As for the late time, it doesn't make sense to me. I have declined requests that were not accompanied by hospitality. I continued on to the restaurant without stopping there. Before I arrived, I carefully reviewed the menu to find the best choice for my dinner. Three menus were sent to me by the staff, but they did not provide any additional information. When I arrived at the restaurant, I was told that the menu was outdated, and the staff sent it by mistake, which was not served. Continue to ask questions at restaurants, such as: Do you have snacks that can be used with cocktails? The staff stated without hesitation that NO. Moreover, I ordered three dishes (fried noodles, shaking beef and fried spring rolls), but I was only given a single dipping sauce (fish sauce). The short experience I had at the hotel left me feeling really surprised. I am certain that I will never return to this place. I am grateful for your assistance in checking out late until 14:00 without any fees. If you want to prevent customers from leaving the M village brand, I suggest revamping the training plan for your staff and hotel facilities.

Wonderful! We had a pleasant stay at M Village. Staff was incredibly friendly and helpful. Our stay also included a shuttle from and to the airport. It seems a little far from other activities but there is a decent amount of restaurants nearby. There are smaller shops around the corner to get some snacks and drinks. Coffee shops can be also found nearby. The room was cozy and spacious. For some reason the AC kept turning off in the evening around the same time (solved it by resetting the power by taking the keycard out of and back into the slot). Pool was a nice touch and fitted the aesthetics perfectly! Breakfast was great and came with a variety of local and continental dishes to choose from. Highly recommended!