Magic Moment Resort & Kids Club, Dazzler Select by Wyndham

I recently stayed at this resort (Dec 2023) and would like to share my experience. I believe there is significant room for improvement in the services offered. I also have to say the hotel marking is good, however the place should be called Hotel and not Resort. You save a little money, however, will spend on medicine to recover from mold and cold. Check-in Time: The 1 AM check-in time was good, and we had a friendly welcome in, however on the next morning I asked for additional bath towels and the lady at the reception refused to give me them since I had two inside the room. I have never experienced it before! Room Allocation: We were located on the back of the hotel seems calm, however breakneck. Accessibility: The absence of an elevator and slippery stairs posed a safety hazard. Room Quality: The room as smelling strong bleach and disinfectant with some break’s marks on the ceiling, and we experienced mold smell and spots on the ceiling and walls. While we were there, we got sick, and our clothes were smelling old/ mold (pictures attached) even though the clothes inside the luggage. The AC machine is very old, does not work well and it is very noisy. There is no middle term for the temperature, while using the heat because of outside temperature the mold smell pops strongly and it won’t be enough, because inside the room is extremely cold. I have asked the cleaning lady an extra blanket because my husband and I were freezing. Hygiene Products: The use of non-disposable, refillable shampoo and soap containers felt unhygienic and inconvenient, they never replaced the bath soap while came inside for cleaning. Bathroom: The small size of the toilet was uncomfortable and seemed suitable only for children. Also, the fan does not suck the bathroom steam- very disappointing. Appliances: The noisy refrigerator was a disturbance during the night – So we could not use and turned off every night! Breakfast Service: The limited breakfast options and cleanliness of the utensils were concerning. However, the staff was friendly. Children's Playground: I do not have kids, and I was concerned about hygiene while looking at other kids playing. Safety Concerns: Notably, location is a little concern for the area, the broken smoke detectors were a serious safety concern. Well, I DO NOT recommend this place, I won't EVER STAY there again, you think you will save money if you do not care about mold, unclean areas and safety.

Stayed here for 5 days. Kids loved it! Kids facilities - 5/5 Location/ Service - 5/5 Rooms quality - 3/5. The Toilet flush broke in 1 day (was fixed promptly though). Rooms cleanliness was an issue. If they can improve the rooms a bitmore, that will help them grow even better, and parents will also love it! I will come back for my Kids. They still miss the stay. Best place for kids, no doubt!