Magic Village Resort Townhouse

Coming to the end of our holiday at Magic Villa Views. Sadly our experience has been a disappointing one at this resort.There is no vibe within the resort at all. It's unnervingly quiet and appears that very few staff, apart from reception, speak English. We had a few issues with the villa, most of which could of been resolved if there was an information welcome pack explaining how things work like, trash waste, ovens, washing machine, jacuzzi etc. Every time we have had an issue we had to call reception, which made us feel like an inconvenience. Staff came failry promptly to the villa but unfortunately for us could not speak English so we found the process very difficult. What we have really disliked is that we were expecting a fully stocked kitchen so that we could prepare family meals during our 12 night stay but apart from plates, cups and glasses, all we have is a couple of pots and pans, we had to ask for more utensils as all we had was a whisk and the world's smallest chopping board and a fish slice. They brought us a wooden spoon and another tiny board. We had planned to make a Christmas lunch American style, but this was not possible. Bearing in mind this is a deluxe 3 bedroom villa. We also had air conditioning/heating issues on out first 2 days, the maintenence team who again could not speak English could only understand the word off. So they disconnected the heating meaning we have spent the whole holiday with no heating or aircon to use. Before we arrived we upgraded to include a jacuzzi, thinking this would be an extra luxury over the holiday. Sadly, the jacuzzi was small and the jets were poor it's been barely worth using. There are buttons to turn the jets up but these don't appear to work and with no user guide, it was impossible to know. We made a call to reception to request some support.The maintenance team came out and turned the temp up, jamming something under the lid of the hot tub but no explanation was given or advice for future use. We came back to the villa later today and the hot tub was still cold. This time an english speaking manager came out first time and he showed the maintenence man what he should of done. He also agreed that a instruction manual would help. The lady on reception has said that they will take the hot tub off our account so we won't be charged. The decor in the villa is quite tired with lots of obvious poor repair jobs, such as paint touch ups,filler here and there and holes in the fly screen.The website looks great but in reality quite disappointing. The gardens on the main areas look nice but as you move further into the complex they appear bare and less cared for. Sadly, to the disappointment of out two children the shared pool area is not very welcoming and user friendly. All in all due to the high cost of this stay we don't feel it has been value for money.

Magic Village Views is a great place to stay, especially for bigger families and for extended stays. The optional paid cleaning services were professional and consistent. The rooms are well-sized, each one with its own full bathroom. The site is extremely safe and secure. The gym and pool were terrific. I will definitely stay here when visiting Orlando with my family in the future.