Makkah Al Aziziah

I have stayed 6 nights in this hotel on my trip for umrah and let me summarise things for you. 1. Hotel Rooms are quite good and spacious for 2 adults and 1 infant 2. Hotel services are very bad. I requested them 100 times to clean the room and only 1 time they cleaned my room in 6 nights, they will not refill toiletries or clean garbage or change the sheets. 3. The worst is shuttle service, sometimes you might have to wait for 2 hours to get your turn, drivers are rude and do not speak english. At one point driver was kicking us out of bus and we couldn't understand the reason he literally pushed my wife who was holding my infant baby. So if you are planning to stay in this hotel then be patient in terms of service and shuttle bus. Yes hotel price is cheap but these are the issues i faced and every other guest is facing same issue i can assure.

My recent stay at the Holiday Inn, Makkah Al Aziziah was far from satisfactory my experience was plagued with several notable issues that demand urgent attention from the management. While the hotel’s location within the city was convenient, being slightly distant from Masjid Al Haram meant relying on their transportation, which was inconsistent. The buses’ schedules were unreliable, leading to long waits and insufficient space for guests, impacting the overall experience for pilgrims. Additionally, the housekeeping service was disappointing. Upon returning from Umrah, we faced a delay of almost an hour to receive water in our room. Then the lack of basic amenities like an iron and ironing board was inconvenient. Multiple calls and reminders by going downstairs to the lobby resulted in a two-hour wait for these essentials, we literally had to visit the lobby thrice to get an iron. Another concern was the lack of attention to room cleaning requests. Despite indicating a need for room service, returning after more than 12 hours revealed no change or replenishment of towels and amenities, despite having the “clean” sign on. This lack of attention to guests’ needs and comfort is simply unacceptable. I’ve rated the hotel three stars primarily for its comfortable room size and general amenities. However, I urge future guests to ensure their room has necessary amenities beforehand and be prepared to interact with the staff multiple times to secure essentials. The transportation service could use enhancements, perhaps by adding another bus or improving scheduling. To the hotel management: I recommend addressing potential staff shortages and providing necessary training to ensure better guest experiences promptly. Your attention to these issues will significantly improve the overall quality of stay for guests. In conclusion, my experience was marred by several service-related issues, but improvements in these areas would make this hotel a more recommendable choice for future guests. Edit: I gave 3 stars initially and as it was my last night here I thought it’s fine 3 ⭐️ would be ok! But the staff made me realized again that even 3 Stars isn’t worth it!