Mango Tree Ipanema - Hostel

Had a great time here, great location in Ipanema close to shops, bars, botecas and the beach. Great staff, has its own lively bar with various events daily. Shared bathrooms were constantly cleaned.

A particular receptionist, the girl with curly hair who worked afternoons, was extremely rude to us on several occasions, and made the environment hostile and very unwelcoming. When we first arrived, I was assigned a bed that had sheets on it, and when I asked her if the sheets were used and she said, “A little bit, you can change them if you want”, and then went back to her computer, completely ignoring me. So, I stripped someone else’s dirty sheets off my bed and took them downstairs to her. She also was completely unhelpful when I told her my assigned locker in the dorm was full with someone else’s belongings, telling me I could keep all of my belongings in a locker downstairs in the common area. My travel partner later found someone else’s dirty sheets balled up and thrown on top of her bed, and old dirty sheets and trash stuffed into the cracks of both of our beds. When we told this same receptionist about this, she told us we could just find another hostel if we weren’t happy. Never once did she attempt to help, apologize, or even get up from her computer. During our time there, whenever she was on shift she would refuse to make eye contact with us, even getting a coworker to help us buy a bottle of water so she didn’t have to speak to us. The day before I was set to check out, I walked into my room to find someone else’s name on my bed, with my name and checkout date removed. When I brought this to her attention, she, again, was completely unhelpful. She told us it was probably the guest who had done it, when she is the one who assigns beds and writes names on them. Refusing to offer any solution, I had to ask her to give me another name tag so I could go and claim back my own bed. Later she attempted to move that same guest to another bed that was still occupied. It was incredibly unprofessional and unpleasant. Whenever we asked for information about events around town it seemed to annoy her and she was unhelpful yet again. The hostel itself is great, with an amazing location, but she managed to make it a thoroughly disappointing experience for us.