Mays Apartments

Great place to stay, not too far from all the fun and excitement. Beautiful apartment and lovely little corner shop nearby too!

The apartments are spacious, clean and the furnishing is modern. The location is excellent, a very quiet area that is still within walking distance of the city centre. The self-check-in process is smooth and straight-forward. ___ There is no cleaning service during the stay. This is fine, however more than one toilet roll and one bin bag should be provided for a 4 night stay. I had to buy toilet roll myself, which is a first. Also, only 2 towels were provided for a 4 person occupancy. There is a water leak along the kitchen wall where some of the appliances are connected, to the point that you can actually hear sparks inside the socket. I am not sure if the owners are fully aware of the scale of the issue, but this is something that should be looked at as a matter of priority. Not only does it damage the property, but it is also a major electrical hazard. The main issue that I encountered and the reason for my low rating is the fact that the property attempted to trigger a cancellation twice, which created unnecessary stress on my side. I booked this apartment well in advance at a very reasonable rate (higher than normal), but before Liverpool became the host city of a major event and the demand for accommodation increased significantly. Because guests do have some rights on the platform I booked on, a host couldn't simply cancel without penalty, so instead my cards were marked as invalid, not once but twice with different cards that have always worked on countless bookings (the first time soon after the event was announced, and the second time a week before the stay). I know for a fact that payment has not been attempted on either occasion, because I would get notified by the bank if that happened. Had I not updated my booking with new card details within a 24 hour timeframe, the stay would have been cancelled, which I can only assume was the reason for doing this. I had to speak to customer service to make sure that payment is actually taken from the third card. I also contacted the property directly both times, to give them an opportunity to provide an explanation/apology, and I received no response at all. Some other reviews seem to support the idea that this isn't the first time this happens.