ME Milan - Il Duca

Every body in this hotel are super friendly simon and the front desk are very helpful, my only negative experience was with gine “gena” . She is super rude :) and can’t handle how to talk with tourists. She literally grabs and cut our checkout receipts in front of our faces after discussing a charge that was unclear to me . Btw the charge was an apology breakfast that was sent to our room . I can’t understand how they charge us on a complimentary thing :) .. last time here

I’m actually about to check out of this hotel. I’m here for work. Our company usually books the mandarin oriental but because of fashion week, we had to find an alternative. The hotel is clean but a little bit of a night club vibe for a work trip. The front desk staff is great. Some of the add-ons need a bit of work. I didn’t have breakfast included in my stay so I’ve been coming upstairs to eat and giving my room number. The woman behind the bar insisted on stopping me mid-cappuccino order to tell me that breakfast is not included in my room rate. I thought it was kind of weird because I had just given my room number so just charge it to the room? She wouldn’t let it go and kept announcing that I had to either select the buffet or ala cart… the whole interaction was so weird. Another weird thing was upon arrival, I was told I could get one item of clothing pressed per day per person for free. I didn’t absolutely need the service but I had been traveling all week (Milan was the last stop on a ten day work trip), so definitely needed to iron stuff myself. I was going out to dinner so I asked if it would be possible to press a few items prior to our dinner reservation (three hours later). They did it and did a great job but charged a large rush fee? I wish they had told me they would do that bc I would have just ironed my stuff myself. I just thought it was a nice perk to take advantage of. The hotel restaurant is also STK which is a chain we also have where I live so I ended up going to the hotel next door for a more unique dining experience. The rooms are nice and modern. I had a suite so I had a separate room to work which was great but no designated desk. One of the sinks also kept backing up but not a huge deal because I had two sinks so used the other one. Overall, if you need a hotel where you can walk downtown and Armani and Mandarin are booked, this one will work. Just don’t expect the same level of service.