Mercure Paris Montmartre Sacré Coeur

Wonderful hotel - room with Eiffel Tower view was comfortable with plenty of room for a week long stay. Staff were friendly and one small issue quickly resolved beyond expectations. Would stay again. Well located, easy access to public transport. Clean and friendly.

I was part of a large group- 33 of us total. We checked in and 4 of the rooms were not ready at 4:30pm. They knew for several weeks, if not months we were coming. I’m unsure WHY rooms were not already assigned and waiting for us. The first room I was given was occupied. We left for an afternoon tour and dinner. When we came back at 9:30pm we got an other room. It too was occupied by baggage and personal belongings. I felt uncomfortable even staying at this hotel as I had been in 2 rooms that were occupied. I had no security they wouldn’t assign my room to others the three days we were staying. We finally received a room that was no occupied by other guests. It was clean, but not quiet. We had breakfast included with our room. However, we were refused breakfast the first two mornings as our room number didn’t match the room they had us assigned to. We were told $20 per person to eat. We were NOT going to pay an extra $40 day to eat the breakfast that was powder eggs. We ate at nearby bakery the first day and restaurant the second day. After speak to management on the second day, we were assured we would get breakfast the third day which we did. However, they never paid us back for the first 2 day we were to get breakfast and were refused it. 🫤. Loved the water bar, we had lots of empty bottles we filled each day . We were told by management they were sorry about our room mess up and would be given macaroons upon our return to the hotel that evening. We were excited for that. However, instead we received chocolate cover macadamia nuts. We are allergic to nuts and couldn’t eat them. Macaroons were what we thought we were getting. All so unfortunate- I don’t recommend the hotel. It very old and needs a facelift badly. Staff was kind, helpful with the exception of the check in guy who yelled at my son and assign us to rooms that were occupied and the rude breakfast crew who told us we didn’t pay & couldn’t eat when we did. She refused us service the first 2 days, but we were told by others in our party they had powdered eggs and poor breakfast for the $$ money.