Mimi family

Horrible experience Let´s start with the only positive issue. The room at Annette´s house (that the same Mimi owners host) was brand new, comfortable and served all our needs for one night visit to Florence. BUT, the personnel, service and customer experience were simply horrible. When you enter the premises no one answers the doorbell but only after calling them by phone a young Chinese man takes you to very shady cellar room where he with another person is already arguing with another customer about a missing parking slot. Most of the communication is mediated by Google translate as neither men speaks english. Next the young man takes me and my teenage daughter to a room already full of people lying in bunkbeds and proposes that to be our room which it obviously is not. After getting our room, we leave to city quite soon and next my son (not part of the travel company and no idea how they found his phone number) gets a message that we need to pay in cash the room immediately. I receive the message once we get back to room and reply that we will take care of the payment next morning when we check out. Next, I have the older man banging our door and insisting that money has to be paid in cash immediately, threatens us with police and shouts that we need to leave from the hotel immediately (in italian). As I was already in my pyjama and did not have the cash and would never in these circumstances pay in cash in advance but tried to tell him that in hotels you pay when you check-out, not in cash when you check-in. I also made appoint that if their card machine is broken, that´s their, not my problem. After that even more aggressive banging on the door starts after which me and my daughter are so terrified that I myself called the police. This seemed to do the trick for him as he left the apartment foyer. We left the next morning, paid in cash, and obviously never will go back, and in my opinion neither should anybody else before the personnel is changed to professionals that understand how to treat the customers and how not to scare them.